Pharmacy Customer Service Associate

Join to apply for the Pharmacy Customer Service Associate role at Walgreens

Base pay range: $16.00/hr - $18.00/hr

• Model and deliver a distinctive and delightful customer experience.
• Register sales on assigned cash register, providing courteous, fair, friendly, and efficient checkout service.
• Assist the pharmacist under direct supervision in pharmacy practice, including using pharmacy systems to obtain patient and drug information and process prescriptions.
• Engage customers and patients by greeting them and offering assistance with products and services; resolve customer issues and answer questions to ensure a positive experience.
• Recommend items for sale, trade‑ups, and companion items.
• Process voids, returns, rain checks, refunds, and exchanges; take customers to OTC aisle when needed.
• Maintain counters and shelves clean and well merchandised; keep accurate inventory records.
• Assist with pharmacy duties: entry of patient, drug information; prescription filling; verify medication accuracy; report errors; comply with Walgreens Pharmacy Code of Conduct and Good Faith Dispensing policies.
• Handle telephone calls excluding those requiring pharmacist attention, including physician calls.
• Process manual claims for third‑party prescription services; perform clerical duties as assigned.
• Support inventory management activities and asset protection procedures.
• Ensure compliance with state and local regulations on regulated products.
• Construct and maintain displays, complete resets and revisions as directed.
• Assist with food separation, stock rotation, and use of store systems and equipment.
• Provide customer service in the photo area, including digital passport photo service and promotional prints.
• Assume web pick‑up responsibilities and monitor orders in Picture Care Plus.
• Assist with exterior and interior maintenance and maintain respectful coworker relationships.
• Complete special assignments and other tasks as assigned.

• Earn and maintain PTCB certification through Walgreens training program.
• Attend training and complete required PPLs; acquire continuing education credits and maintain knowledge of healthcare and pharmacy developments.

• Fluency in reading, writing, and speaking English.
• Willingness to work a flexible schedule, including evenings and weekend hours.

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurate prescription filling, including counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

This role will remain open until filled.

Salary Range: $16 - $18 / Hour

Not Applicable

Full‑time

Other