Facilities Coordinator

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.

Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

As a Facilities Coordinator – Workspace Operations at JLL, you will work with internal departments such as IT, Security, and R&D to ensure systems and services are operational while managing tickets within JLL and Client CMMS systems to meet defined Service Level Agreements (SLAs). This role requires you to set up surge spaces according to client office coordinator requests, coordinate special events, and perform light maintenance work while collaborating with JLL sourcing team on national and regional sourcing opportunities.

You’ll proactively develop and maintain client relationships while ensuring client satisfaction with facility management service delivery that reflects JLL’s commitment to operational excellence and customer satisfaction.

• Work with internal departments (IT, Security, R&D) to ensure systems and services remain operational.
• Manage tickets within JLL and Client CMMS systems while ensuring completion within defined SLAs.
• Convert requests outside CMMS systems (phone calls, texts, emails) into trackable tickets for resolution.
• Set up surge spaces according to client office coordinator requests, including desk setup, signage, and space preparation.
• Coordinate special events in support of client or JLL while performing light maintenance such as hanging pictures, whiteboards, and ceiling tiles.
• Back up pickup, drop‑off, and preparation of postage/labels for mail/UPS/Fed Ex and courier services.

• Collaborate with JLL sourcing team on national and regional sourcing opportunities to define scope and coordinate supplier walk-throughs.
• Assist with management and support of existing contracts for facilities within geographical areas.
• Coordinate discussions with selected vendors regarding goal setting, performance criteria, and performance reviews.
• Manage national and regional supplier performance at property level.

• Resolve problems associated with building services including conference rooms, workstations,/exterior furnishings.
• Assist with coordination and scheduling of maintenance activities to ensure SLA completion.
• Establish strong relationships with property management and landlords while coordinating service visits.
• Conduct detailed building inspections to discover issues and assign tickets accordingly.
• Ensure facilities follow applicable building, health, safety, and fire codes and regulations.
• Create and implement site operational rules and standard operating procedures.
• Complete short and long-term projects for clients while staying within prescribed budgets.
• Find and implement cost-saving monthly.

• Proactively develop and maintain client relationships while ensuring satisfaction with facility management services.
• Complete all reports at scheduled intervals (weekly, monthly, quarterly).
• Accomplish key performance indicators as identified by management.
• Support requests associated with JLL management, operations, and financial audits.
• Assist management and JLL team with operational reporting, budgeting, financial audits, and purchasing.

• High school diploma or equivalent required (college preferred).
• 2+ years of experience in facilities/property management or related field.
• Knowledge of facilities maintenance work with ability to discuss projects with JLL team, maintenance team, and vendors.
• Excellent interpersonal, communication, organizational, and management skills.
• Ability to quickly provide executive summaries of problems and…