Technical Program Manager

Image Trend, LLC. is dedicated to connecting life’s most important data in the healthcare and emergency response community. We deliver software solutions, data analytics and services for EMS, hospitals, community paramedicine (CP), critical care, fire, and preparedness to enable fully integrated patient-centric healthcare and public safety. Our commitment to innovation, its clients, and providing world-class implementation and support is unsurpassed. Based in Eagan, MN, Image Trend combines business analysis, creative design and data driven architecture to offer scalable solutions and strategies for today and the future.

Employment at Image Trend is not just about doing a job; it's about being a part of a community. We are top-notch talent, passionate about making a difference through the work we do together!

Under the direction of the Sr. Manager, PMO, the Technical Program Manager (TPM) leads complex, cross-functional technical programs and strategic initiatives that drive business outcomes and improve engineering execution. This role partners closely with Engineering, Product Management, Quality Assurance, Dev Ops, Architecture, Security, Customer Success, and business stakeholders to plan, coordinate, and deliver large-scale technology initiatives from concept through production deployment.

The Technical Program Manager serves as a bridge between technical and business teams, ensuring alignment across priorities, dependencies, risks, timelines, and delivery objectives. This role combines technical expertise with strong program management capabilities to facilitate collaboration, drive execution, communicate effectively with stakeholders at all levels, and continuously improve delivery processes and operational excellence.

U.S. citizenship is a prerequisite for this role as only U.S. citizens are eligible as part of the FedRAMP Critical Access requirements central to this position.

• Lead multiple concurrent technical programs and strategic initiatives across Engineering, Product, and Technology organizations, ensuring alignment with business objectives and organizational priorities
• Develop and maintain program roadmaps, milestones, delivery plans, governance processes, success metrics, and executive reporting mechanisms
• Coordinate cross-functional teams to manage technical dependencies, resource planning, risks, issues, and competing priorities while driving timely resolution and execution
• Establish clear ownership, accountability, communication channels, and escalation paths across teams to ensure successful program executions
• Facilitate planning sessions, technical reviews, release readiness activities, retrospectives, and post-implementation assessments to support successful program delivery
• Partner with Engineering, Product Management, QA, Dev Ops, Security, and Architecture teams to ensure effective collaboration throughout the Software Development Life Cycle (SDLC)
• Monitor program health through key performance indicators (KPIs), dashboards, status reporting, and executive communications to ensure commitments are achieved and expected outcomes are delivered
• Translate technical concepts, risks, and recommendations into business-focused communications for stakeholders and leadership teams
• Champion Agile methodologies, project governance standards, release management processes, and continuous improvement initiatives that enhance quality, predictability, efficiency, and delivery velocity
• Prepare executive presentations, steering committee materials, decision frameworks, and strategic recommendations to support organization planning and decision making
• Support the adoption and optimization of tools, workflows, reporting frameworks, and operational best…