Enterprise Resilience Consultant

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming healthcare. As a Blue Cross associate, you are joining a culture that is built on values of succeeding together, finding a better way, and doing the right thing.

If you are ready to make a difference, join us.

The Enterprise Resilience Consultant will help strengthen the organization's ability to anticipate, prepare for, respond to, and recover from operational disruptions. As part of the Enterprise Resilience Program, this role will partner with business leaders to conduct business impact analysis, develop and maintain continuity plans, facilitate exercises, and identify opportunities to improve organizational resilience. The successful candidate will serve as a business continuity subject matter expert, providing guidance on recovery requirements, continuity strategies, and resilience best practices.

They will independently manage continuity planning activities, support program governance and reporting, and drive continuous improvement across business continuity processes. They will also demonstrate knowledge of industry metrics and reporting requirements in regulated industries. The ideal candidate will bring strong analytical, organizational, and communication skills, along with practical experience supporting resilience programs in a complex business environment. In addition, this role will support the Crisis Management Program by coordinating preparedness activities, documenting decisions and action items during crisis events and exercises, maintaining response documentation, and assisting crisis leadership with operational and administrative activities.

This position is intended for an experienced continuity professional with 3 or more years of relevant experience. Candidates are expected to have a working knowledge of enterprise resilience principles and the ability to independently perform core continuity activities with minimal supervision.

• Develop, maintain, and continuously improve recovery plans with stakeholders, ensuring accuracy, completeness, and alignment with program standards and requirements.
• Identify risks, dependencies, capability gaps, single points of failure, and opportunities to improve resilience posture.
• Partner with stakeholders to identify critical needs and dependencies to establish recovery requirements, objectives, and strategies that support organizational needs.

• Lead exercises, testing, and validation activities; evaluate results, identify gaps and improvement opportunities, and drive corrective actions through completion.
• Monitor program compliance, metrics, reporting, milestones, and action plans.
• Provide consultation and guidance to stakeholders, leadership, and vendors regarding planning requirements, practices, and program standards.
• Maintain documentation, repositories, inventories, reporting, and supporting materials required for governance, audit, risk, regulatory, and compliance activities.
• Support risk identification activities by assessing potential disruptions that could impact critical business functions or third-party providers.
• Identify and implement improvements to program processes, testing methodologies, reporting, and governance.
• Support incident, crisis, and recovery activities by coordinating activation, response, documentation, and follow-up.
• Providing on-call support events and activations as required.
• Perform additional responsibilities consistent with the scope and level of the role, as assigned.