Guest Service Representative

Hawkeye Hotels represents the highest quality, state of the art hotels that are either new or newly renovated. We take it as a matter of professional pride to exceed the highest expectation of today's sophisticated travelers. Founded in 1982 with one roadside hotel in Mena, Arkansas, Hawkeye Hotels has become one of the fastest-growing family-owned hospitality companies in the U.S. We maintain lasting affiliations with leading brands, including Marriott, Hilton, and Inter Continental.

If you share our passion for delivering exceptional experiences to our guests, apply today to join our team!

As the Guest Service Representative, you will interact with our guests to ensure their expectations are exceeded. You will ensure clear communication with guests during the arrival and departure experience, handle phone interactions, and address general requests from guests. You should be well versed in promotions, events, pricing, and sales strategy to meet the guest’s requests. Additionally, you will efficiently handle all payments received, ensure key control, and follow other systems and procedures in place for guest safety and security.

You will also offer assistance to guests whenever possible and be responsible for resolving escalated customer relations issues.

• Previous customer service experience.
• Excellent computer and typing skills are required.
• Ability to communicate effectively with the public and other Team Members.

Hawkeye Hotels is an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, sexual orientation, gender identity, disability or protected veteran status.