Team Member, Customer Service​/HelpDesk

Team Member

Emagine Entertainment seeks an energetic Team Member to enhance the theater experience by providing universal coverage and assistance to guests.

• Free movies
• Earned Sick and Safe Time
• Employee discounts
• Flexible schedule
• Opportunity for advancement

• Greet and educate guests about concession items, movies, rating systems, and theater directions.
• Provide outstanding customer service, going above and beyond to ensure guests enjoy their experience.
• Identify and recommend additional concession and seating offerings.
• Accurately process and disburse cash and credit card transactions.
• Monitor individual theater environment and enforce Emagine’s Code of Conduct.
• Monitor and maintain food and beverage quality.
• Monitor and maintain restrooms, lobby, and theaters for cleanliness and comfort.

• Customer Service – manage difficult or emotional customer situations, respond promptly to needs, develop new approaches to meet customer needs and sales goals.
• Teamwork – balance team and individual responsibilities, exhibit objectivity and openness, contribute to a positive team spirit.
• Organizational Support – follow policies and procedures, complete daily tasks correctly and on time.
• Adaptability – adapt to changes, manage competing demands, modify approach to fit situations.
• Initiative – volunteer, undertake self‑development activities, seek increased responsibilities, offer help when needed.

• High school diploma or GED, or one to three months related experience and/or training, or equivalent combination.
• Ability to perform essential duties satisfactorily.

• Efficient, accurate and effective performance in accordance with established policies and standards.
• Monies balanced and discrepancies resolved promptly.
• Good guest relations; problems or questions resolved courteously and promptly.
• Positive working relationships with team members and management.
• Consistent achievement of company sales goals; promotions supported.

Basic computer skills.

Stand, walk, use hands, reach, stoop, kneel, crouch, balance 50 lbs. Close, distance vision and depth perception required.

Exposed to outdoor weather conditions, moving mechanical parts, electrical shock risk; moderate to loud noise.

• Entry level

• Part‑time

• Management and Manufacturing
• Entertainment