Certified Pharmacy Technician

** Additional Considerations (if any):
** Professional License/Certification Required**
- **** At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
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* Job Description:

***
* Job Title:

** Pharmacy Technician - Certified
** Department:
** Pharmacy
* * FLSA**:
Non-Exempt
** General Function**:

Provides prompt, efficient and friendly customer service. Assist pharmacists in the preparation and distribution of prescription medications. Licensed, through a national certification program, as a pharmacy technician.
** Core Competencies
*** Partnerships* Growth mindset
* Results oriented
* Customer focused
* Professionalism
* * Reporting Relations:
** Accountable and

Reports to:

District Store Director, Store Manager, Assistant Managers of Health Wellness Home, Store Operations and Perishables;
Pharmacy Department Manager, Staff Pharmacists Positions that Report to you:
None
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* Primary Duties and Responsibilities:

*** Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
* Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
* Makes an effort to learn customers’ names and to address them by name whenever possible.
* Assists customers by: (examples include)  + escorting them to the products they’re looking for  + securing products that are out of reach  + loading or unloading heavy items  + making note of and passing along customer suggestions or requests  + performing other tasks in every way possible to enhance the shopping experience.
* Answers the telephone promptly and provides friendly, helpful service to customers who call.
* Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
* Handles inquiries that do not require a pharmacist’s expertise and judgment.
* Accepts new written prescription orders and telephoned refill requests at the discretion of the supervising pharmacist.
* Takes orders from or calls doctor’s offices for refill prescriptions.
* Gathers patient information required to prepare prescriptions.
* Assists in maintaining correct patient information.
* Assists pharmacists in preparing prescription drug products for dispensing.
* Prepares and affixes labels to prescription containers.
* Prepares prescriptions to be mailed.
* Prepares and submits insurance claims.
* Files prescriptions after they have been dispensed.
* Reports any medication errors to appropriate personnel.
* Orders, checks-in, and stocks pharmacy supplies.
* Logs invoices as necessary.
* Performs cash transactions.
* Maintains cleanliness of pharmacy and dispensing area.
* Assists with third party insurance billing and trouble shooting.
* Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
* Adheres to all statutes and regulations pertaining to a pharmacy technician.
* Adheres to company policies and individual store guidelines.
* Reports to work when scheduled and on time.
* Administer Vaccines as allowed by law
** Secondary

Duties and Responsibilities:

*** Assists in other areas of the store as needed.
* Performs other job related duties and special projects as required.
** Knowledge, Skills, Abilities and Worker Characteristics:
*** Must have the ability to do logical or scientific thinking to solve problems; several abstract and concrete variables.
* Have the ability to do arithmetic calculations involving arithmetic, algebraic and geometric calculations.
* Must be able to compose original correspondence; follow technical manuals; have increased contact with people; interview counsel or advise people; evaluate technical data
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* Education and Experience:

*** High school diploma or equivalent.
* Certified as a licensed technician through a certified national program and maintains continuing education requirements to keep license active.
* Previous experience as a pharmacy technician or…