Medical Front Desk Representative

Medical Front Desk Representative

Join us in partnering with our patients to improve well-being through comprehensive high‑value healthcare. This role offers opportunity to work across ENT, Allergy & Asthma, and Facial Plastics, serving the community and ensuring a world‑class patient experience.

• Answer phone calls and schedule all providers and patient appointments.
• Prepare patient charts during check‑in.
• Greet patients and maintain an effective and efficient registration process.
• Obtain and enter demographic and insurance information into the system.
• Collect any co‑pays shown on patient accounts.
• Schedule patients accurately and effectively for appointments.
• Notify patients of collection policies and procedures.
• Take accurate and complete phone messages for providers and staff.
• Route calls to the appropriate department when needed.
• Notify appropriate staff when supplies are needed and follow standard supply protocol.
• Other duties as assigned.

• High School Diploma or equivalent.
• Willingness and ability to work and travel between all five clinic locations.
• Valid Driver’s License.

• 1+ year customer service or reception experience.
• 1+ year medical office experience.
• 1+ year experience working in an EMR system.

Here at Midwest ENT, we are committed to respecting every person, acting with integrity, and owning our outlook. We provide our employees with a comfortable and productive work environment that is patient focused and relationship based. We take responsibility for reinforcing the strength, health, and safety of the communities in which we work and live.

Our team is dedicated to supporting and empowering new team members. We focus on building an environment that supports knowledge sharing and mentorship.

Our team highly values work‑life balance. We offer a Monday‑Friday schedule from 8 am‑5 pm, with paid holidays and vacation and sick time on an accrual basis.

Equal Opportunity Employer
:
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.

Salary
: $19.00 – $22.00/hour

Seniority level: Entry level

Employment type: Full‑time

Job function: Management and Manufacturing

Industry: Medical Practices

Location: Eagan, MN