Customer Success Project Manager Job Eagan area,Minnesota USA,IT/Tech

About Us:

Image Trend, Inc. is dedicated to connecting life’s most important data in the healthcare and emergency response community. We deliver software solutions, data analytics and services for EMS, hospitals, community paramedicine (CP), critical care, fire, and preparedness to enable fully integrated patient‑centric healthcare and public safety. Our commitment to innovation, its clients, and providing world‑class implementation and support is unsurpassed. Based in Eagan, MN, Image Trend combines business analysis, creative design and data‑driven architecture to offer scalable solutions and strategies for today and the future.

Employment at Image Trend is not just about doing a job; it's about being a part of a community. We are top‑notch talent, passionate about making a difference through the work we do together!

Description:

Under the direction of the Implementation Manager, the Customer Success Project Manager is responsible for the successful completion of client project initiatives. This includes initiation, planning, design, execution, monitoring, documentation, controlling and closure of project interfacing with internal and external stakeholders.

What You’ll Do:

Manages assigned projects with time‑bound deliverables including projects aligned with current and future product offerings
Develops comprehensive internal and client‑facing project schedules and work plans, and participates in all relevant meetings and actions to complete projects assigned
Tracks project performance from initiation through deployment, ensuring milestones are met and keeping internal stakeholders informed.
Predicts and proactively requests resources needed to reach objectives, while managing resources in an effective and efficient manner
Plans and executes client‑facing product transitions
Plans and executes new product roll‑outs & product deprecation with appropriate Image Trend stakeholders
Designs risk mitigation plans for client service projects assigned
Optimizes and improves processes and overall approach for existing processes
Acts as project manager for smaller products that don’t require full‑time management
Creates and maintains all required documentation for projects
Works with Data Specialists to help plan and coordinate large‑scale projects regarding data compliance and quality
Travel to orientation, industry or company events, or other onsite meetings as required
Performs additional duties as assigned

Requirements

Degree or equivalent combination of education and relevant work experience

Proven experience working in a technical client services or related position, preferably in a SaaS‑based organization within Fire, EMS, or healthcare related industries

Experience in project management, leading technical client implementation projects or another similar role

Completed Project Management Certification is required (PMP)

Knowledge or experience with Image Trend products and functions

Knowledge or familiarity with technical documentation and writing

Strong analytical & critical thinking skills, with excellent attention to detail and problem‑solving abilities

Strong interpersonal, influencing and communication skills, both verbal and written

Strong time management and organizational skills, proven ability to succeed in a fast‑paced environment and can quickly adjust to changing priorities to meet critical timelines

Ability to translate plans into phased action and understanding of the software development lifecycle, preferably using Agile/Scrum methodologies

Ability to learn new technologies quickly and proficiency in MS suite, including Office, CRM and Project tools

Ability to maintain discretion when handling proprietary and confidential information

Enthusiasm for learning and expanding knowledge or skills

Strong work ethic, integrity, honesty, collaboration and team orientation

Ability to travel based on customer and business needs and the location of customers, up to 10%

This role can be performed 100% virtually anywhere in the U.S. while following our Remote Work Policy. Final date to receive applications is at least 3 days after the posting date listed.

Position Salary Range: The annual base salary range for this…


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