Club Manager

Club Manager at Baseline Fitness

Reports to:

District Manager

Status:
Full Time/Supervisor/Exempt/Non-Exempt

Job Summary:

Responsible for oversight of gym operations to ensure a positive member experience and a financially successful club.

• Recruit, hire, train, schedule and supervise team members.
• Member service oversight ensuring all team members provide a great customer service experience at all times.
• High involvement in all front desk related tasks: greeting and welcoming members, gym tours, member service issues/questions, etc.
• Provide support for team members and club members.
• Create and maintain a positive image for the club.
• Coaching and counseling performance to help achieve company standards.
• Ensure prompt opening/closing of gym.
• Ensure staff are aware and trained on all current marketing promotions.
• Finish manager portion of onboarding, in Paycom, for all new hires.
• Ensure the club is open and staffed during all hours of business.
• Ensuring self and team members are implementing and adhering to all company policies and procedures.
• Responsible for ordering supplies and tracking inventory.
• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, empathizes and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and prevent misunderstandings or disagreements from arising.

• Honesty and good work ethic
• At least 1 year of equivalent managerial experience
• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time

• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Vision insurance

Check us out on Linked In at:
Planet Fitness - PF Baseline Fitness

Join the club. Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. Planet Fitness is a large franchisor with locations across the United States and beyond. Our member mission emphasizes helping members feel inspired and motivated in the Judgement Free Zone.