Manager, Professional Services

Thomson Reuters is seeking a Manager of Professional Services who will lead a Professional Services‑Pagero Delivery Team of which roles such as Project Manager, Implementation Consultants/ Specialists and Service Manager can be direct reports. This role will lead and develop those applicable roles. The Manager of Professional Services will partner with other Managers in the Professional Services organization and other centralized Solutions teams.

This role will report directly to a Senior Manager or Director of Professional Services. A strong customer‑oriented mindset combined with a solid background in Professional Services Delivery is essential. Understanding the Pagero Network, Platform and Function is crucial in developing the individuals. A solid foundation and knowledge about mandates and business processes are key.

This position is instrumental in leading, mentoring, and working closely with our Implementation Consultants/ Specialists, Project‑ and Service Managers. This role will have around 10‑15 direct reports.

• Lead a team and develop individuals from entry level as to full‑fledged experts, being the experts that our projects need to deliver on pipe and forecast.
• Lead a team in designing and implementing projects to assist customers in deploying their solutions.
• Assist with pre‑sales activities, including detailed project planning and conducting product demonstrations. Partner with Sales and Global Compliance & Reporting Leadership to secure new business.
• Lead and develop project plans.
• Be in tight collaboration with Customer Integration in developing the right competence split between the two functions.
• Implement Objectives, Key Results, and Strategies to drive growth.
• Manage capacity planning and key performance indicators (KPIs).
• Present and report to the Sr Manager/Director and within defined structures.
• Coach and develop Implementation Consultants/ Specialists, Project‑ and Service Managers.
• Ensure competencies and capacities align with forecasts and demand.
• Establish standardized processes for managing global projects.
• Build relationships in close collaboration with Regulatory Affairs, Country Launch, Product, and other former Pagero functions.
• Lead organizational change.

• Bachelor’s degree in system integrations, IT Project Management or related areas.
• 8+ years of experience in related field.
• 6+ years’ experience leading people in Management.
• 6+ years of project management, professional services, software development, or consulting experience.
• Proven successful track record in Business to Business.
• In‑depth knowledge of Pagero’s primary products and solutions.
• Good understanding of the technical foundation in Pagero Network and Platform.
• Excellent in training, coaching and building technical talents to experts.
• Deep understanding of Pagero customers’ general business process and needs connected to Order to Cash and Purchase to Pay.
• Experience in automatization and compliance of business transactions in the P2P/O2C.
• Extensive experience working with customers and senior stakeholders when delivering value.
• Excellent communication, presentation, and skills.
• Ability to transform customers’ business needs to a solution and business proposal.
• Ability to successfully lead in an agile, fast‑paced environment developing new and unproven standards.
• Proven ability to identify prospects and build long‑term relationships.
• Excellent client relationship management skills including influencing and building relationships with a wide range of stakeholders including senior management. Ability to communicate complex concepts to a broad audience.
• Innovative, passionate, self‑starter. Persistence despite obstacles or setbacks, comfort with ambiguity.
• Flexibility in adjusting to new, different and changing business requirements and decisions.
• Results‑oriented, focused on delivering results, and relentless commitment to win.
• Excellent and proven complex problem solving and conflict management skills.
• Ability to understand and interpret fundamental workings and trends within target industry.
• Excellent relationship building and influencing skills.

• Hybrid Work Model:
  We’ve…