Senior Manager, Professional Services

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Looking to take your leadership career in professional services to the next level? Interested in a role where you'll operate as a strategic partner, leading delivery teams that implement e-document and e-invoicing solutions for a portfolio of global customers? This could be the opportunity for you.

Thomson Reuters is seeking a Senior Manager of Professional Services to lead the Pagero Delivery Projects function within our ONESOURCE Pagero Professional Services organization. In this senior leadership role, you will own one of three client project portfolios, overseeing the successful delivery of complex implementation projects across up to three markets or a single continuous transaction control (CTC) jurisdiction. You will partner closely with Professional Services leadership and centralized Solutions teams to ensure our customers receive the right value, services, and outcomes at every stage of their journey.

This role reports directly to the Vice President of Pagero Professional Services.

This is an excellent opportunity for a commercially minded, customer-focused leader with deep experience in professional services delivery. You'll supervise four frontline managers who lead Implementation Consultants, Implementation Specialists, and Project Managers—around 50 professionals in total—mentoring them to build a world-class delivery organization for e-documents. Combining strong financial acumen with a passion for operational excellence, you'll drive portfolio performance, standardize best practices, and lead organizational change that supports our ambitious growth plans.

• Take overall ownership of a global client project portfolio, leading teams in designing and implementing projects that help customers successfully deploy Pagero-based solutions.
• Partner with Sales and Global Compliance & Reporting leadership in pre-sales activities, including detailed project planning, solution scoping, and product demonstrations, to support new business opportunities.
• Lead and oversee project planning across your portfolio, ensuring clear objectives, detailed timelines, and robust resourcing to deliver against agreed scope, budget, and success criteria.
• Implement and manage Objectives, Key Results (OKRs), and strategies that drive growth, customer value, and efficient delivery across your team.
• Oversee financial and operational performance for your portfolio, including forecasting, budgeting, reporting, capacity planning, and key performance indicators (KPIs).
• Lead the prioritization, qualification, and intake of new projects, ensuring that delivery commitments are realistic, achievable, and aligned with strategic priorities.
• Provide regular performance updates and insights to the Vice President and within defined governance structures, recommending and executing corrective actions where needed.
• Coach, mentor, and develop people managers, fostering a high-performance culture focused on accountability, collaboration, and continuous improvement.
• Ensure competencies and capacity within your team align with demand forecasts, proactively planning hiring, training, and development initiatives.
• Establish and champion standardized processes, tools, and best practices for managing and executing projects across your portfolio.
• Drive continuous improvement in project execution, identifying opportunities to enhance quality, efficiency, and customer satisfaction.
• Collaborate closely with centralized Solutions teams to support account teams throughout the customer journey, from presales through implementation and ongoing value realization.
• Build strong, strategic relationships with stakeholders across Regulatory Affairs, Country Launch, Product, and other Pagero-related functions to ensure aligned, end-to-end delivery.
• Lead and support organizational change initiatives that strengthen our delivery capabilities and position Thomson Reuters as a trusted partner for e-document and compliance solutions.

• A Bachelor's degree in a related field such as system integration, IT, or project management.
• 9+ years of experience in a related domain (e.g., professional services, software delivery, consulting, or IT project management).
• 7+ years of people leadership experience, including managing managers and leading high-performing teams.
• 7+ years of experience in project management, professional services delivery, software development, or consulting, ideally in a B2B environment.
• A proven track record of successful Business-to-Business (B2B) deliveries, particularly in complex, multi-stakeholder environments.
• Strong knowledge of Pagero solutions or comparable e-invoicing / e-document / compliance platforms, and how customers use them in Order-to-Cash (O2C) and Procure-to-Pay (P2P) processes.
• Experience with automation and compliance of business transactions across P2P/O2C, and a deep understanding of customers' end-to-end business processes and needs.
• Extensive…