Senior Manager Corporate Operations

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We are a fast-growing logistics and transportation company with three different areas of business. Anderson Cargo Services specializes in managing freight and custom shipping solutions. Allegro Home Delivery specializes in nationwide home deliveries of large-scale items, with a focus in the middle and final mile home delivery market. Data Trec offers data center relocations and provides safe, secure, high-speed transportation services and logistics for data center enterprise equipment.

The Senior Manager of Corporate Operations is responsible for maintaining expertise in our Field execution and Field support functions to advance our portfolio, improve our performance outcomes, and support our people. This complex and fast paced role requires focus and a continuous improvement lens as you develop training, process documentation, and business tools that drive revenue growth, cost reduction, and clarity within our ranks.

This role requires collaboration with internal and external partners to devise strategy and the necessary tactics that play a pivotal role in our future. A good fit for this role requires someone who can solve and translate challenging processes into documentation and tools that help our teams achieve our collective goals.

• Directly or indirectly lead by encouraging and fostering a culture of growth and personal development while achieving business objectives.
• Monitor Field outcomes and provide guidance to leadership while developing policies and best practices that drive toward desired state.
• Be a flexible team player who can work with autonomy to make impactful, positive decisions.

• Project manage internal and/or external partners to design and document new or improved processes, reporting, and business tools.
• Develop business plans and proposals that expand and/or optimize our service and support functions.
• Solve challenging business opportunities through independent research and theories and tests.
• Communicate, maintain, and train out operating processes, reporting, and tools.
• Develop content to participate in or lead weekly performance meetings internally or with partners.
• Responsible for financial performance, OKRs, and KPIs that require ability to analyze complex data sets.

• Develop and foster healthy working partnerships with key accounts by overseeing account operations, facilitating performance rhythms, and responding to and solving in-the-moment needs.
• Execute contracting work to include structuring the contract, drafting scope of work, determining pricing and rates, and contract renewals.

• Four-year degree or qualified equivalent work experience
• 10+ years of experience in Field Service Operations, Process Development, or Professional Services
• 5 years of experience in a functional leadership or management position
• Financial competency with P&L statements and budgeting
• Project management and collaborative working skills
• Advanced proficiency with Microsoft Suite, Power
  
  BI, and similar applications
• Excellent verbal, written, and presentation skills to include a wide array of audiences from field technicians to company executives
• Ability to travel up to 25%

• Physical requirements include the ability to sit and stand for several hours at a time, walk, reach, bend, stoop, stretch, lift, push, transport, and move up to 25 pounds and to talk and hear.
• Manual dexterity and visual acuity needed to operate normal office equipment, such as a computer, telephone and copier. Specific vision abilities include close, distance, color and peripheral vision, depth perception, and the ability to adjust focus.

• Work is performed in several types of environments and those that are not climate controlled and involves frequent contact with customers, vendors, employees, builders, job site contacts and the public.
• Some weekend and evening hours may be required.

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