Unemployment Insurance Director

The Department of Employment and Economic Development (DEED) is seeking a proven, results-driven leader for the Minnesota Unemployment Insurance (UI) program. When layoffs occur, UI is the part of state government many Minnesotans depend on first. It is one of the largest benefit programs and tax authorities in Minnesota, paying benefits to 100, Minnesotans a year, collecting over $1 billion in annual taxes from 130,000 employers, and employing over 300 staff statewide.

The Director leads a team of senior program leaders, setting program strategy, goals, and performance standards to ensure the program complies with federal and state law, meets or exceeds federal performance measures, and remains among the top programs nationally. The Director also leads the ongoing modernization of UI systems and business processes. The Director represents the UI program to DEED and administration leadership, the Minnesota Legislature, the U.S. Department of Labor, and labor, business, and advocacy groups.

• Providing statewide leadership and direction regarding the mission and vision of the Unemployment Insurance program
• Leading modernization of UI systems, business processes, and customer experience through product management and business redesign
• Directing the UI Customer Service Center and the program's appeals and legal functions
• Setting and enforcing standards for customer service, timeliness, accuracy, and quality
• Ensuring compliance with federal and state law, regulations, and policy
• Hiring, coaching, and developing a team of senior program directors
• Directing UI finance, Trust Fund stewardship, policy, and program performance

This position is telework eligible. Staff are provided with the tools and equipment to be successful in a virtual work environment. Please note, the telework policy could change with notice based on business needs.

Please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held. Only applicants whose resumes clearly demonstrate fulfillment of each of these minimum qualifications will be considered for this position.

Five (5) years of senior leadership experience directing a large operational program or organization, including supervising managers or directors.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
• Fertility care, including IVF
• Diabetes care
• Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

• Training, classes, and professional development
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website )

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services:
  Chore services, home repair, trip planning, child/elder care