Waiver Case Manager Supervisor – Hybrid, Senior Care

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Full Time Management St Paul, MN, US

12 days ago Requisition

Salary Range: $55,000.00 To $60,000.00 Annually

Come work for Keystone to support our mission of strengthening the capacity of individuals and families to improve their quality of life.

• A Flexible Workplace
• Great Work Culture
• Comprehensive job related training

Full Time employees at Keystone are offered a full slate of Benefits including:
Medical, Dental, Vision, Flexible Savings Accounts and Health Savings Accounts. Benefit eligible employees also receive Sick and Vacation Leave, 12 Paid Holidays, Employer paid Life Insurance, Long Term Disability and Employer contributions to Health Savings Accounts and 403B matching.

Title:Waiver Case Manager Supervisor – AC/EW

Status:Regular, Full Time

Classification:Exempt

Reporting Relationship:Case Management Program Director

Program/Department:Senior Care Management Services

Supervision:Case Managers, Case Aides, and Student Interns

Salary Range:$55,000 - $60,000/annually

A Hiring Bonus of $1000.00 will be awarded to the candidate selected after 30 ($250.00) and 90 days ($750.00) of employment.

This position offers a Hybrid work model where the selected candidate will work three days in the office. Staff are required to work in office on Wednesdays, however the location of the remaining working week will be determined by the candidate chosen and the hiring team.

Position

Description:

A Waiver Case Manager Supervisor provides leadership, support, and supervision of Waiver Case Management staff members who provide case management services for individuals on Home and Community Based Waiver Service Programs in both Ramsey County and Hennepin County including:
Alternative Care (AC) and Elderly Waivers (EW).

This position assists with employee hiring and training, intern management, planning and development of new and existing program services, reporting and contract compliance.

This position will maintain a small caseload and is responsible for the delivery of client services within Keystone standards.

Essential Functions:

Staff Direction: (50 %)

Supervise and manage a team of Disability Services case managers

Monitor staff performance and productivity and provide feedback, coaching, and discipline when needed

Screen, interview, and hire case managers as needed

Provide regular case consultations

Serve as a resource for case managers including problem solving techniques and ideas, available community resources, case management strategies and guiding participants through challenges

Teach best practices and optimum customer service techniques

Conduct file reviews per program procedure and maintain caseload review spreadsheets

Provide leadership and direction to disability waiver case management team on policy and procedures required to support County, State and Federal, and Keystone Compliance.

Work with Program Director and Team Lead to train and orient new staff

Provide training for new staff and ongoing training for current staff as updates occur from Ramsey County and DHS.

Organize and lead regular team meetings

Provide regular feedback and annual performance reviews for staff

Authorize time off and timesheets for staff.

Program/Contract Management: (25 %)

Review and assign new referrals from Ramsey County to case managers.

Maintain and update training materials

Keep up to date on changes in programs, policies, and compliance requirements as they change through DHS and Ramsey County

Evaluate program requirements and work with Program Director and Team Lead to develop or maintain processes and procedures to maintain a high level of program quality and service

Coordinate closely with supervisors at Ramsey County and complete and submit required reports as necessary

Review and approve requests for individual client budget amendments

Prepare and maintain reports

Work collaboratively with internal and external partners

Provide backup for staff and Program director as needed

Case Management: (20 %)

• Provide person-centered case management services that assist individuals who receive Home and Community Based Waiver Services in locating and gaining access to needed waiver and other state plan services while meeting the person’s goals related to medical, social, housing, employment and various other goal areas.
• With the individual’s involvement, develop and…