Pet Care Assistant

Overview

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Summary of job purpose and function:
The Pet Care Assistant works with the veterinary medical team to provide and prepare for the best medical care of pets, and to ensure this is provided in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

• Prepare the treatment room for examination of pets and all necessary medical items and supplies (e.g. vaccinations, fecal loops, slides, etc.) for the veterinarian and/or veterinary technician. Set up fecals, smears, and skin scrapings as allowed by state rules and regulations.
• Maintain the flow of the Cycle of Service in accordance to position. Provide Client Education regarding preventive care, Optimum Wellness Plans, and basic status of hospitalized pets. Serve as support to the Client Services Coordinator staff on an as-needed basis.
• Hold or restrain pets during examination, treatment, or inoculation.
• Prepare routine in-house laboratory tests (e.g. canine heartworm, feline leukemia, FIV, and canine parvovirus) as allowed by state rules and regulations.
• Monitor the comfort of hospitalized patients. Ensure the comfort of hospitalized patients by "walking", exercising, feeding, and cleaning cages and pet (when approved by the veterinarian or veterinary technician).
• Bathe and dip pets when necessary to treat dermatological conditions (when advised by veterinarian or veterinary technician).
• Clean the surgical suite and instruments.
• Ensure cleanliness of the hospital including housekeeping such as laundry, dishes, mopping, cage cleaning, trash collection and removal and instrument cleaning as outlined by hospital protocols.
• Other job duties as assigned.

• Capabilities and Experience (can do)
• Ability to multi-task—manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
• Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Demonstrates exceptionally strong written and verbal communication skills.
• Organizational ability - Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.
• Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions.
• Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.
• Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.
• Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.
• Computer skills - Comfortably and confidently uses a computer and specialized software (e.g., Microsoft Word, Excel, Access, Outlook).

• Attitudes (will do)
• Initiative, Integrity, Cooperativeness, Flexibility, Independence, and Tolerance for Stress / Resiliency, with examples as described in the original job posting.

• Ability to work at a computer for long periods of time.
• Ability to be confident around pets (dogs, cats, birds, reptiles, etc.).
• May require more than 40 hours per week, including weekends and evenings.
• Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking English) to perform duties proficiently.
• Moderately high noise level in the work environment.
• Ambulatory requirements to perform duties at the hospital.
• Physical ability to stand, walk, stoop, kneel, crouch, and climb; ability to lift, carry, or move up to 50 pounds.
• Good hand-eye coordination and vision abilities to operate equipment and keyboards; color vision and depth perception may be required.
• Exposure to pets that may bite or scratch; potential exposure to anesthesia, radiation,…