Team Leader, Retail

Team Leader (FT) – New Balance

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Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

As part of the New Balance Retail Leadership Team, full‑time Retail Team Leads assist with duties such as opening and closing the store, driving results, operational duties, and delivering a world‑class experience for our guests. You will lead by example through New Balance’s Core Competencies.

• Be a positive leadership presence on the sales floor while communicating and coaching professionally with all associates
• Be results‑driven in achieving our store key performance indicators through training and development of associates
• May assist store manager in creating the schedule and taking the lead in floor moves
• Deliver a great guest experience utilizing our GUEST service model
• Be operationally sound, opening/closing the store, inventory control, and operational procedures
• Be involved in recruiting, interviewing, and hiring of top talent
• Follow safety and reporting regulations, including proper lifting procedures

• Must be 18 years of age or older
• 2 years’ retail supervisory experience preferred
• High school diploma or equivalent educational experience
• Demonstrated leadership ability
• Strong customer service and verbal communication skills
• Willingness to work a flexible schedule to meet the demands of a thriving retail business, which may entail working on weekends and holidays
• Physical aptitude: lift 4 lbs. frequently; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods; climb ladders occasionally; climb and descend stairs frequently (depending on location)

New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance, and 401(k). We also proudly offer a slate of non‑traditional perks—online learning and development courses, tuition reimbursement, $100 monthly student loan support, and various mentorship programs—to encourage growth. Additional benefits include a yearly $1,000 lifestyle reimbursement, 4 weeks of vacation, 12 holidays, and generous parental leave.

New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion, and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information, or veteran status.