Operations Manager - Delivery & B2B Logistics
Listed on 2025-12-31
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Transportation
Transportation Logistics, Transportation Manager
Operations Manager – Home Delivery & B2B Logistics
Data Trec/ACS Logistics is a 40‑plus year commercial moving and logistics company based in Minnesota, specializing in pharmaceutical distribution, international freight forwarding, data center relocations, and home delivery services. We build long‑term partnerships—such as a 26‑year relationship with a major healthcare client—through relationship‑driven service and operational excellence.
As an Operations Manager – Home Delivery & B2B Logistics you will run the day‑to‑day of our Home Delivery (Allegro brand) and B2B logistics operations. This isn’t a desk job—you’ll coordinate everything from multi‑million dollar pharmaceutical projects to complex furniture deliveries, manage customer relationships, and keep multiple divisions running smoothly.
Key Responsibilities Customer & Account Management- Manage key client relationships across pharmaceutical, freight forwarding, and home delivery accounts
- Handle complex quote development and project pricing (e.g., $50k+ logistics projects)
- Serve as primary contact for operational coordination with major healthcare and retail pharmacy clients
- Navigate customer transitions and relationship handoffs
- Oversee daily logistics operations across multiple service lines
- Coordinate with ops staff—drivers, warehouse, freight team—on project execution
- Manage pharmaceutical distribution operations including DSCSA compliance and state licensing requirements
- Handle international freight forwarding and customs coordination
- Oversee data center relocations and specialized logistics projects
- Prepare board presentations and operational reporting
- Participate in business development for pharmaceutical expansion (340B programs, 3PL operations)
- Lead hiring and team development initiatives
- Manage logistics software platforms (Dispatch Track, Grasshopper, CSA World Track)
- Handle workforce planning and staffing analysis across operations team
- Deal with the unexpected—missed deliveries, customer issues, operational challenges
- Make quick decisions that balance customer needs with operational reality
- Create and improve operational processes and documentation
- Perform other duties as assigned
- 5+ years in logistics, supply chain, or operations management
- Experience managing complex B2B customer relationships
- Proven ability to coordinate multiple projects and priorities simultaneously
- Strong verbal and written communication skills for interacting with all levels of staff and executives
- Comfortable with logistics software and operational systems
- Pharmaceutical distribution or regulated industry experience
- Knowledge of freight forwarding and international logistics
- Experience with compliance requirements (DSCSA, customs, state licensing)
- Background in home delivery or last‑mile logistics
- Health, dental, and vision insurance
- 401(k) with company match
- Life insurance and disability coverage
- Paid time off and holidays
- Career development and growth opportunities
- Ability to sit and stand for several hours, walk, reach, bend, stoop, stretch, lift, push, transport, and move up to 25 pounds, and talk and hear
- Manual dexterity and visual acuity needed to operate normal office equipment, such as a computer, telephone, and copier (close, distance, color, peripheral vision, depth perception, focus adjustment)
- Work performed in an indoor office environment with frequent contact with customers, vendors, employees, and the public
We are a fast‑growing logistics and transportation company with three distinct areas of business. Anderson Cargo Services manages freight and custom shipping solutions. Allegro Home Delivery handles nationwide home deliveries of large‑scale items, focusing on the middle and final mile market. Data Trec provides data center relocations and secure, high‑speed transportation services for enterprise equipment.
Allegro Home Delivery provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state or local laws.
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