Import Services - Logistics Specialist

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington.

As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over.
We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Summary

Description:

Ensure the proper and timely movement of freight and information, while providing an exceptional customer service within the Import Services (Order Management and Delivery Management) department.

Tasks and Duties

This section lists job-specific tasks and duties, such as the ones listed below, that are completed on a regular basis by the employee. They include, but are not limited to, the following:

• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into our operating system.
• Track and trace Order Management and/or Delivery Management files.
• Use workflows on daily basis to manage shipments
• Monitor shipment reports to ensure total customer satisfaction
• Ensure timely clearance and delivery of freight to customer for Import shipments.
• Ensure documents are timely sent and arrival notice communicated to destination for Export shipments.
• Ensure accurate and timely client and vendor billing.
• Manage intercompany invoice payments (i.e. via AJAX report)

Interact with our customers, arranging their international shipments, meeting customer service standards including timely and professional communication to customers as well as vendors.

• Contribute to maintain strong relationships with vendors (Shipping lines, trucking companies, and others).
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standard. (OPS), Audit requirements, external government regulations or customer’s policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Ensure all customers standard operating procedures are followed and updated in the DLSOP.
• Meet KPI standards, per company procedure.
• Overseas communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
• Adhere to the company’s 10 cultural attributes:
  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Physical Demands

This section lists physical demands required of this job and may be edited to the specific job role

• Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc. Proficient typing skills are essential.
• Write with pencil/pen/marker.
• Functions performed primarily while seated at desk

This section lists desired qualifications of this job and may be edited to the specific job role:

• Understanding transportation process of all models is a plus
• Hazardous Materials certification (preferred)
• 6 months to 1-year related experience and/or training; or equivalent combination of education and experience
• Meet company standards of 52 hours training per year, including as needed…