Specialist: Warehouse Logisitics Associate

Pay: $21.00 per hour
Schedule: Tuesday-Saturday | 10:00 AM - 6:30 PM
Position Type: Full-Time

We are seeking a detail-oriented and customer-focused Logistics Specialist to join our team. In this role, you will provide critical logistics support by managing transportation activities, coordinating shipments, communicating with customers and drivers, and ensuring the timely delivery of freight. The ideal candidate will have logistics experience, strong communication skills, and be comfortable working with computer systems and Microsoft Office applications.

• Maintain customer profile information and enter loads from customer tenders into the transportation management system.
• Monitor daily pickups and deliveries to ensure shipments arrive on time and in good condition.
• Communicate load status updates to customers, receivers, account managers, and drivers.
• Take check calls from drivers and proactively address potential service issues.
• Verify load information and ensure accurate documentation for accounting and reporting purposes.
• Investigate and document product overages, shortages, damages, and other shipment discrepancies.
• Schedule and reschedule delivery appointments as needed.
• Accept or decline loads based on direction from account managers.
• Provide detailed directions and routing instructions to drivers.
• Update account managers on problem shipments and actions taken to resolve issues.
• Deliver exceptional customer service while maintaining strong professional relationships with customers and carriers.

• Minimum of 1 year of logistics, transportation, dispatch, or supply chain experience
• General knowledge of the transportation and logistics industry
• Basic computer skills, including:
  • Sending and receiving emails
  • Microsoft Outlook
  • Microsoft Word
  • Microsoft Excel
• Strong customer service and communication skills
• Ability to multitask and work in a fast-paced environment
• High attention to detail and problem-solving abilities

• High school diploma or GED
• Experience writing routine reports and correspondence
• Ability to follow written, verbal, and diagram-based instructions
• Experience coordinating freight, dispatching, or routing shipments

• Excellent organizational skills
• Strong interpersonal and customer service abilities
• Effective verbal and written communication
• Ability to prioritize tasks and manage multiple deadlines
• Comfortable working independently and as part of a team

• Competitive pay at $21.00 per hour
• Stable full-time schedule
• Opportunity to work with a growing logistics operation
• Collaborative and professional work environment
• Opportunity to expand your logistics and transportation industry experience