Admissions Counselor - Texas Student Experience

Job Posting

Title:

Admissions Support Counselor - Texas Student Experience

Hiring Department:
Texas Student Experience

Position Open To:
All Applicants

Weekly Scheduled

Hours:

40

FLSA Status:
Non-Exempt from FLSA

Earliest

Start Date:

Sep 28, 2026

Position Duration:
Expected to Continue

Location:

UT MAIN CAMPUS

Job Details:
General Notes Must be eligible to work in the United States on a full-time basis for any employer.

Purpose To assist students, counselors and families through the admissions and enrollment process.

• Explain admissions process and assist with troubleshooting issues related to incomplete applications.
• Guide students, parents and counselors through the admissions event registration system.
• Interact with other University departments to troubleshoot needs and counsel students as needed to assist with resources such as completing financial aid requirements and signing up for new student orientation.
• Provide customer service to students, parents, counselors and other stakeholders via phone, email, virtually and in person.
• Responsible for answering questions and providing general information and solving issues related to college search, admission process and new student enrollment using available tools and follow procedures and policies for handling cases.
• Responsible for timely follow-ups until the issue is resolved or escalated appropriately, following procedures.
• Scheduled work hours may vary, including evenings and weekends.
• Serve as a student‑service resource for general University information including providing appropriate referrals for campus resources, assist students with navigating and accessing information on the University website.
• Use appropriate resources and tools such as phone management system and student record systems regularly for up to date and accurate record keeping.
• Contribute to broader enrollment operations initiatives and supports cross‑functional efforts that advance the goals and priorities of Enrollment Operations and the broader Texas Student Experience portfolio.
• Participate in cross‑training activities to develop and maintain working knowledge of related enrollment operations, systems, processes, and procedures.
• Provide operational support to other areas of Enrollment Operations during periods of increased volume, staffing needs, critical deadlines, or other identified operational priorities.
• Collaborate with colleagues across Texas Student Experience to identify opportunities for shared processes, improved workflows, consistent practices, and more effective use of technology.
• Contribute to a culture of collaboration, flexibility, and shared responsibility across Enrollment Operations and the broader Texas Student Experience portfolio.
• Other related functions as assigned.

Required Qualifications:

• High school diploma (or GED) + 5 years experience of providing direct customer service.
• Excellent interpersonal and communication skills and the ability to interpret and explain information.
• Highly motivated, focused, and results‑oriented.
• Demonstrated ability to provide accurate information in a courteous, friendly, concise, and approachable manner.
• Demonstrated ability to use judgment, discretion, and decision‑making skills in dealing with confidential and sensitive issues.
• Demonstrated ability to learn complex University organization, policies, and procedures related to the position.
• Ability to meet deadlines.
• Ability to work flexible hours including nights and/or weekends and some holidays.
• Relevant education and experience may be substituted as appropriate.

Preferred Qualifications:

• Bachelor’s Degree and one year providing direct customer service.
• Proficiency in Spanish.
• Knowledge of The University of Texas at Austin, including institutional and unit policies, procedures, and…