Front Office Assistant

At Pony Express Dental, we believe great dentistry starts with a great team. Since 2017, we’ve been providing world‑class, high‑tech, and high‑quality dental care to Eagle Mountain and the surrounding communities. As one of Utah’s most modern practices, we’re committed to delivering exceptional service in an environment that values comfort, efficiency, and innovation.

Our team offers a wide range of services—including cleanings, fillings, implants, wisdom tooth removal, and IV sedation—creating opportunities to work with advanced technology while delivering the highest level of care. Every day, we focus on making dental visits comfortable, on‑time, and positive for our patients, and that commitment begins with the people who make up our team.

• Monday 8 AM – 5 PM
• Tuesday 8 AM – 5 PM
• Wednesday 10 AM – 6 PM
• Thursday 8 AM – 6 PM

Our dental front office associates are the heart of our practice – they are the first and last impressions made on our patients. The front office team plays an essential role in ensuring smooth office operations and delivering best‑in‑class patient care.

• Dental office experience 1‑2 years required
• Prior experience with Open Dental highly preferred

• Build and maintain productive schedules for doctors and hygienists
• Verify insurance coverage and fee schedules while completing full insurance breakdowns for patients
• Complete pre‑authorizations and referrals as appropriate for patients; gather all necessary information for claim processing
• Coordinate financial agreements and consent forms for the patient’s financial responsibility of dental treatment
• Assist patients with understanding their treatment plan and increase dental case acceptance
• Maintain patient records with strong attention to detail and adherence to HIPAA privacy practices
• Ensure efficient office operations, including distribution/response to mail, scheduling, answering and returning phone calls, responding to billing inquiries, and directing workflow as necessary

• 3 weeks PTO & 8 paid holidays
• Paid parental leave
• Medical/Vision/Dental benefits
• 401(k) match
• Professional growth and career advancement opportunities

Gen4 Dental Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This is a clinical working environment where potential exposure to hazardous waste and blood‑borne pathogens is possible. Requires prolonged periods of standing, leaning, and bending. Must be able to lift 15 pounds at times.