Service Technical Lead

Join our team as a Service Now Technical Lead, where you’ll oversee and manage key projects, bridging the gap between our onshore client team and offshore delivery team. This role offers the opportunity to showcase your technical expertise and leadership skills in a dynamic environment.

• Serve as the primary liaison for the onshore client team, ensuring effective communication and project execution.
• Coordinate with offshore teams to deliver seamless Service Now solutions, focusing on CMDB management and upgrades.
• Design and implement Service Now solutions, ensuring data accuracy and compliance with governance standards.
• Lead Service Now implementation and enhancement projects, delivering timely and high-quality outcomes.
• Build strong relationships with stakeholders and provide strategic guidance on best practices.

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Over 10 years of experience in Service Now development, implementation, and administration.
• Proficiency in scripting languages such as JavaScript and Glide scripting.
• Strong leadership and communication skills, with experience managing teams across multiple locations.

• Service Now certifications such as Certified System Administrator (CSA) or Certified Implementation Specialist (CIS).
• Experience with integration methods, including REST/SOAP APIs and MID Server configurations.
• Familiarity with ITIL standards and Service Now reporting and dashboard creation.

At Horizontal, we are committed to fostering a diverse and inclusive workplace where everyone is valued and respected. We welcome applicants from all backgrounds to join our team.

Once you apply for this position, you may receive a phone call, SMS or email at the time of application from our Virtual AI Recruiter, Alex, to conduct an initial interview.