Critical Operations Supervisor

Critical Operations Supervisor

Join to apply for the Critical Operations Supervisor role at QTS Data Centers
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This role requires 7X24X365 data center support and does not allow remote or hybrid work.

• Establish, implement, and maintain facility policies, procedures, and organizational structure within the boundaries established by the management team and corporate policy while ensuring no contradiction in federal, state, and local operating regulations or laws.
• Develop emergency response planning, response management, and reporting of incident and emergency situations for all electrical, mechanical, associated controls, and plumbing systems.
• Lead, organize, maintain, monitor, and perform preventive maintenance on all equipment including refrigeration, heat exchanger, HVAC, electrical, emergency backup systems, and hot water systems.
• Oversee work orders for preventive and corrective maintenance on critical systems and building physical structure; order and budget necessary parts and supervise work to completion.
• Facilitate data center space and cable plant design, implementation, and maintenance.
• Ensure all incidents and work orders are complete, updated, and resolved in a timely manner.
• Lead the response to emergency situations (fire, evacuation, equipment failure, etc.) and customer concerns.
• Review and provide inputs in the preparation of and implementation of an effective operating budget.
• Confer with subject matter experts (SMEs) to find resolution to operational problems, develop and authorize operational procedures, and approve all major estimates.
• Comply with departmental policy for the safe storage, usage, and disposal of hazardous materials.
• Supervise the team to maintain a clean, organized, and safe workplace.
• Provide updates and reporting to the Critical Operations Manager and Site Director.
• Stand in for the Critical Operations Manager as needed.
• Supervise, train, develop, mentor, and coach Critical Operations Technicians.
• Have direct reports and establish performance goals, monitor progress, and lead in ways to enhance their professional development and team success.
• Ensure all customer requests are completed and resolved in a timely manner.

• Four or more years of workplace or relevant industry experience.
• Previous direct or indirect people leadership experience.

• Six or more years of workplace or relevant industry experience.
• Previous people leadership experience in a data center environment.

• Excellent people skills with the ability to interface with all levels of the organization.
• Exceptional customer service.
• Ability to analyze the operation of various systems, determine the cause of any problems/malfunctions, and take corrective action as required.
• Ability to manage complex situations during off management hours as single point of contact.
• Strong written, verbal, and people skills.
• Ability to function in a team environment.
• The ability to acquire and apply job-related knowledge within set guidelines and expectations.
• Position may involve frequent typing, standing, walking, pushing, pulling, bending, reaching, and lifting. Lifting requirements may range from 10 lbs to 50 lbs on a regular basis, with heavier weights done in conjunction with other individuals or lifting aids.

This role is also eligible for a competitive benefits package that includes medical, dental, vision, life, disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program; and other company benefits. This role may be bonus eligible.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.

We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.