Customer Quality Engineer

Our client is a leading manufacturer specializing in advanced composite utility structures. Their products provide a lighter, stronger, and longer-lasting alternative to wood, steel, and concrete and are used by customers across North America and 30+ countries. They are seeking a Customer Quality Engineer to join their team in St. George, UT
.

Eligible candidates will need to be local to the St. George, UT area or open to relocating.
Relocation assistance is available
.

• Direct hire
• Comprehensive health, dental, and vision benefits
• 401(k) with 5% company contribution
• Employer-paid life and short-term disability insurance
• Relocation assistance available
• Opportunity for growth and advancement

• Serve as the primary quality liaison between customers and internal leadership
• Manage customer complaints, returns, and quality cases from initial review through resolution
• Lead 8D, 5-Why, Fishbone, and other root cause investigations
• Communicate corrective action findings and progress to customers
• Prepare 8D reports, corrective action reports, and customer documentation
• Interpret customer drawings, technical specifications, and contractual requirements
• Investigate manufacturing and field product issues
• Analyze returns, warranty claims, and defect data to identify trends
• Support customer and internal ISO 9001:2015 audits
• Develop customer-specific inspection and test plans
• Participate in first article inspections for new customers and product variations
• Lead Lean and Six Sigma improvement projects
• Work with suppliers to resolve issues involving purchased parts and raw materials
• Verify supplier corrective actions and quality requirements
  
  Support incoming inspection and receiving quality activities
• Partner with Engineering, Production, Procurement, and SQE on quality issues
• Maintain quality records and documentation

• Bachelor’s degree in Engineering, Quality, or a related field, or equivalent experience
• 3+ years of Quality Assurance or Quality Engineering experience in a manufacturing environment
• Experience with engineering drawings and technical specifications
• Knowledge of ISO 9001:2015 or similar quality management systems
• Experience with industrial, metal, composite, or similar products preferred
• Customer-facing or supplier quality experience preferred
• Proficiency with Microsoft Office, particularly Excel
• Experience with ERP or NCR systems is a plus
• Lean, Six Sigma, SPC, Minitab, or control chart experience is a plus
• Strong written and verbal communication skills
• Ability to work effectively with technical and non-technical teams
• Strong analytical skills and attention to detail
• Willingness to travel to customer job sites as needed
• High level of professionalism, integrity, and adaptability

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