STARBUCKS/BARISTA
Listed on 2026-01-05
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Retail
Customer Service Rep, Retail Associate/ Customer Service
Job Overview
Provide exceptional customer service in a safe and clean environment to ensure the customer's return visit. Treat customers and employees fairly and ethically, promoting an inclusive workplace, being a responsible community member, and delivering the right products at the right time with accurate pricing. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
Responsibilities- Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold in the department and throughout the store.
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
- Collaborate with associates and promote teamwork to help achieve company/store goals.
- Prepare beverage selections to recipe and standards and to customer’s requests using proper equipment; tender transactions using company best practices.
- Offer product samples to help customers discover new items or products they inquire about; inform customers of coffee shop specials.
- Provide customers with fresh products they have ordered and the correct portion size to prevent shrink.
- Recommend coffee shop items to customers to ensure they get the products they want and need.
- Use all equipment in coffee shop such as refrigerators, freezers, slicers, and ovens according to company guidelines; prepare, package, label, and inventory ingredients in merchandise.
- Check product quality to ensure freshness; review “sell by” dates and take appropriate action.
- Properly use kitchen equipment, espresso machine, blender, computerized scale, and steamer.
- Label, stock, and inventory department merchandise.
- Report product ordering/shipping discrepancies to the department manager.
- Stay current with present, future, seasonal, and special ads.
- Reinforce safety programs by complying with safety procedures, identifying unsafe conditions, and notifying store management; adhere to all food safety regulations and guidelines.
- Practice preventive maintenance by inspecting equipment and notifying the appropriate department or store manager of items in need of repair.
- Notify management of customer or employee accidents; report all safety risks, issues, or illegal activity to store management.
- Ability to work cooperatively in a high‑paced and sometimes stressful environment.
- Ability to manage conflict reasonably, non‑confrontationally, and cooperatively.
- Ability to act with honesty and integrity regarding customer and business information.
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
- Must be able to perform the essential job functions of this position with or without reasonable accommodation.
MINIMUM
- Excellent customer service skills.
DESIRED
- Any previous comparable experience.
Based in Colorado, City Market merged with The Kroger Company in 1983. Today, we’re proudly serving City Market customers in 34 stores throughout Colorado, Utah and Wyoming.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose:
To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities, and each other, with food at the heart of it all.
Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose‑driven, and hungry to learn, your potential is unlimited.
Whether you’re seeking a part‑time position or a new career path, we’ve got a fresh opportunity for you. Apply today to become part of our City Market family!
What You’ll Receive From Us- A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision, and prescription coverage, through company plans or collective…
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