Manager, Product Management - Provider Contracting, Credentialing & Network

Company : Highmark Health Job Description :

This role is responsible for leading the product strategy, vision, and execution for a portfolio of products supporting Provider Contracting, Credentialing, and Network capabilities within Provider Data & Reimbursement. The Manager leads and develops a team of Product Managers and establishes an integrated, multi-year product vision and roadmap aligned with customer needs, business priorities, technology strategy, and enterprise objectives. Working closely with business, operations, technology, and other partners, they translate customer needs, operational challenges, market trends, and competitive insights into a cohesive portfolio strategy and integrated value proposition.

The Manager oversees product roadmaps across Contracting, Credentialing, and Network, identifying opportunities to enhance existing products, introduce new capabilities, simplify processes, and improve the customer experience. They ensure investments are prioritized against measurable business and customer outcomes and guide Product Managers through discovery, business-case development, prioritization, implementation, adoption, and ongoing lifecycle management. The role is accountable for value realization across the portfolio, including establishing measures of success, monitoring outcomes, and partnering with business and operational leaders to drive change management and adoption.

As a people and portfolio leader, the Manager builds a high-performing Product Management team through clear expectations, coaching, consistent product practices, and accountability for outcomes. They serve as a key connection point across business, technology, operations, and senior leadership, aligning stakeholders, navigating competing priorities, and managing risks and dependencies. The Manager also incorporates market, industry, vendor, and competitive research into portfolio strategy, synthesizing customer insights, financial considerations, operational needs, and product performance into clear investment recommendations and business cases for senior leadership.

• Perform management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity. Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary
• Product Strategy & Roadmap Contribution:
  Support leadership in developing and refining product strategy and roadmaps. Conduct market research, competitive analysis, and customer interviews to identify opportunities and inform product decisions.
• Requirements Definition & Backlog Management:
  Ensure accuracy and quality in requirement definition and backlog management executed by product management team
• Cross-Functional Collaboration:
  
  Work closely with engineering, design, marketing, sales, and other teams to ensure successful product development and launch. Participate in sprint planning, daily stand-ups, and other agile ceremonies.
• Product Development & Launch:
• Manage product development process across portfolio of products. Support the product management team as they facilitate the process for their individual products within the portfolio. Ensure quality and strategic foresight across the portfolio
• Customer Engagement:
  Engage with customers and users to gather feedback and understand their needs. Participate in user testing and other research activities.
• Market Research & Competitive Analysis:
  Conduct ongoing market research and competitive analysis to identify trends and opportunities. Maintain a strong understanding of the competitive…