Policies & Procedures Content Manager

** Policies & Procedures Content Manager*
* ** JOB SUMMARY
** The Policies & Procedures (P&P) Content Manager is a dedicated role responsible for the ongoing management, integration, and communication of policy and procedure updates across our home health and hospice operations. This position is crucial for supporting agencies, and their consistent and timely compliance with current and future regulatory requirements, and internal requirements to ensure operational excellence throughout our home healthcare footprint.

** ESSENTIAL RESPONSIBILITIES AND DUTIES INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:
** Maintain confidentiality in accordance with the Health Insurance Privacy and Portability and Accountability Act (HIPAA) and all other established policies, procedures and standards of care.

Perform other related duties and special projects as assigned.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by the employee of this job. The employee may be requested to perform job-related tasks other than those stated in this description.
** JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities)
** Bachelor’s degree
** OR
* * equivalent combination of education and experience.  Minimum of three (3) years of healthcare, compliance, clinical, or legal experience required. Preferably with one (1) year in a home health or hospice environment.

Experience with document management systems and policy management platforms is strongly preferred.  Exceptional organizational and project management skills, with the ability to manage multiple concurrent deadlines and initiatives across diverse teams.  Strong technical writing skills, with the ability to draft clear, concise, and accurate policy documents and communications. Excellent communication and stakeholder engagement abilities, with experience facilitating cross-functional collaboration, and training end users on new policies or systems.

Ability to work independently and as part of a committee structure, and comfortable navigating ambiguity related to budget ownership, flat reporting structure, and cross-functional team needs.  
** PREFERRED KNOWLEDGE AND

SKILLS:

** Excellent critical thinking skills and organizational abilities. Exceptional written, oral, and interpersonal skills and the ability to effectively interface with all staff.

Ability to perform several tasks concurrently with ease and professionalism. Ability to effectively prioritize workload in a fast-paced environment. Proficiency with Microsoft Office Suite.### Something else that sets us apart from other companies is the quality of our most valuable resources – our people! We are dedicated to living out our culture as defined by our core values, “
** CAPLICO**”:
** Additional Benefits:
*** True Work-Life balance – We believe in taking care of yourself before you take care of others!
* Full benefits package (medical, dental, vision, 401(k) with match)
* Paid time off, holiday pay, and professional development
* Your voice matters! - Work with other passionate and high-achieving leaders who care deeply about patient outcomes and team success.
** About Pennant Services
** We support over 180 home health, hospice, senior living, and home care operations across 14 states. Our Service Center model empowers local leadership while providing centralized clinical, legal, HR, IT, and compliance support to help ensure high-quality care.

Pennant Service Center
1675

E. Riverside Drive, #150

Eagle,
** Compensation:** $70,000-$80,000
* Customer Second – We prioritize and support our team so they can deliver exceptional care.
* Accountability – Own your work and outcomes.
* Passion for Learning – Grow continuously with curiosity and culture.
* Love One Another – Build authentic, respectful, and trusting relationships.
* Intelligent Risk Taking – Innovate and challenge the status quo.
* Celebrate – Recognize the small wins, they add up!
* Ownership – Be the CEO of your role.

Pennant Services is one of the most dynamic and progressive companies in the rapidly expanding senior living, home health, hospice, and home care industries. Affiliates of…