Network Administrator

We are seeking a motivated and technically skilled Network Administrator to join our Infrastructure Services team. This position plays an important role in maintaining, supporting, and improving the network infrastructure that connects our geographically distributed operations.

The ideal candidate has a solid networking foundation, strong troubleshooting skills, and a desire to grow while working with enterprise firewalls, switching, wireless networking, VPN connectivity, cloud services, monitoring platforms, and carrier networks. This role collaborates with network engineers, infrastructure teams, service desk staff, field technicians, vendors, and internet service providers to help ensure reliable and secure network operations.

• Monitor and maintain network infrastructure, including switches, wireless access points, firewalls, VPNs, and internet circuits.
• Troubleshoot network performance issues, outages, connectivity problems, and wireless incidents.
• Respond to network-related incidents and service requests with clear communication and timely follow-through.
• Partner with the Service Desk to improve first-contact resolution through documentation, training, and knowledge transfer.

• Configure, deploy, and support network equipment across multiple locations.
• Assist with implementation of switches, wireless access points, firewalls, and WAN connectivity solutions.
• Support new site openings, equipment replacements, infrastructure upgrades, and lifecycle initiatives.
• Maintain accurate hardware inventory, configuration records, and asset documentation.

• Coordinate with internet service providers, telecommunications carriers, and technology vendors.
• Open, manage, and elevate carrier support cases during outages and service interruptions.
• Assist with circuit provisioning, migrations, installations, and service changes.
• Track vendor commitments and help drive issues through resolution.

• Monitor network health, availability, and performance through enterprise monitoring platforms.
• Investigate recurring issues and identify opportunities to improve reliability and user experience.
• Participate in incident response, troubleshooting, and root cause analysis.
• Contribute to monitoring standards, alert tuning, and operational best practices.

• Support firewall administration, network segmentation, and secure connectivity initiatives.
• Assist with site-to-site and remote-access VPN configuration and maintenance.
• Participate in patching, vulnerability remediation, firmware upgrades, and network equipment lifecycle management.
• Follow change-management, security, and documentation practices.

• Create and maintain network diagrams, standards, runbooks, procedures, and knowledge articles.
• Contribute to process improvements and infrastructure modernization projects.
• Collaborate effectively across technical and nontechnical teams.
• Continuously develop skills in networking, security, cloud connectivity, monitoring, and automation.

• Two or more years of experience in IT infrastructure, network support, systems administration, or a related technical role.
• Working knowledge of TCP/IP, DNS, DHCP, VLANs, routing, switching, VPN technologies, firewalls, and wireless networking.
• Experience troubleshooting connectivity across LAN, WAN, VPN, and wireless environments.
• Familiarity with switches, routers, firewalls, wireless controllers, and access points.
• Strong analytical, diagnostic, and problem-solving skills.
• Clear written and verbal communication skills, including the ability to explain technical issues to different audiences.
• Ability to organize work, manage competing priorities, document changes, and follow issues through completion.
• Customer-focused mindset with a commitment to teamwork, accountability, and continuous learning.

• Experience with Palo Alto Networks firewalls or related next-generation firewall platforms.
• Experience with Ruckus Wireless and Ruckus ICX switching.
• Exposure to Cisco switching, Aruba wireless, and SD-WAN technologies.
• Familiarity with Microsoft Azure networking concepts, including virtual networks, VPN gateways, and cloud connectivity.
• Experience with network monitoring platforms such as Solar Winds, Logic Monitor, Auvik, or PRTG.
• Experience coordinating with internet service…