Planned Delivery Administrator

Programme Delivery Administrator

Location:

Ealing / Hybrid

Salary: £31,490 - £33,000

Contract Type:
Fixed Term Contract – 12 months.

Hours:

35 hours per week – Monday to Friday

DBS Level: Basic

We are looking for a highly organized and proactive Programme Delivery Administrator to join our Asset Management directorate. This is a key role supporting our investment team in delivering planned and cyclical improvement programmes across a portfolio of approximately 37,000 homes. You will act as a central point of coordination, ensuring administrative processes run smoothly while maintaining excellent communication with colleagues, contractors, residents, and external stakeholders.

• Provide comprehensive administrative support to the Investment team, including document collation, maintaining spreadsheets, and scheduling meetings.
• Manage team inboxes, triage enquiries, and allocate tasks efficiently.
• Respond to customer and stakeholder enquiries via phone and email.
• Monitor and track open cases, liaising with surveyors and contractors to ensure progress and escalating issues where necessary.
• Arrange appointments and provide updates to customers and external stakeholders.
• Raise and manage purchase orders, working closely with Finance and Procurement teams.
• Prepare and manage address lists for planned programmes.
• Liaise with Leasehold teams to ensure accurate leasehold and Section 20 consultation information.
• Coordinate communications with contractors and residents, including consultation processes and query responses.
• Issue and collate post‑completion satisfaction surveys and support analysis of feedback.
• Organise meetings, take minutes, and track actions.
• Provide wider administrative support across the Assets department as required.

• GCSEs (or equivalent) in Maths and English (Grade A*–C / 4–9)
• Highly organized with the ability to manage multiple priorities in a fast‑paced environment.
• Confident and customer‑focused approach.
• Experience working in a customer‑focused environment within Housing or Property Management.
• Strong proficiency in Microsoft Office (Word, Excel, Outlook).
• Excellent written and verbal communication skills.
• Ability to work collaboratively to achieve team and organisational goals.
• Strong relationship‑building skills with a wide range of stakeholders.
• Resilient, maintaining focus and professionalism under pressure.
• Performance‑focused, consistently delivering high‑quality work.

A2

Dominion is more than a housing provider. We are a not‑for‑profit organisation with a clear social purpose: creating homes and communities people love to live in. With over 38,000 homes across London and Southern England, we reinvest our profits into building more affordable homes and delivering services that make a genuine difference. As part of the G15 group, we are proud to contribute to tackling the housing crisis and supporting thriving communities.

As an A2

Dominion employee, you’ll enjoy a meaningful role with the flexibility, support, and benefits you need to thrive. For this role, our offer includes:

• 25 days’ holiday (plus Bank Holidays), rising to 28 days after 3 years’ service.
• Up to 8% contributory pension.
• A generous annual wellbeing allowance of up to £300 for health and lifestyle benefits for you and your family.
• Access to a wide range of staff discounts.
• Investment in your learning and development.
• A Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.

We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee interviews to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process – just contact our Resourcing Team at .

If you don’t meet every requirement, we encourage you to apply if your skills and experience align – please get in touch with us to talk it through.

Becci Zapala is managing this vacancy –