Desk Controller

Position: Hire Desk Controller
Location: Acton

Hire Desk Controller

Salary:
From £46,080 + per year, depending on experience

Hours:

6:00am - 5:00pm, Monday to Friday
Saturdays: 6:00am - 1:00pm, two Saturdays per month
Job Type: Full-time, Permanent

About the Role

A busy and growing tool and plant hire business is seeking an experienced Hire Desk Controller to join its team and play a key role in keeping customers, equipment and daily operations running smoothly.

The successful candidate will be responsible for managing the hire desk, handling customer enquiries, coordinating deliveries and collections, and working closely with the workshop and wider team to ensure a reliable and efficient service.

This is an excellent opportunity for an experienced hire desk professional who understands the tool and plant hire industry, enjoys working in a fast-paced environment and takes pride in delivering a high level of customer service.

Key Responsibilities

The Hire Desk Controller will take ownership of the hire desk and ensure each hire is managed efficiently from initial enquiry through to off-hire.

Key responsibilities will include:

Handling hire enquiries and orders by phone, email, Whats App and face to face
Preparing hire contracts and associated paperwork
Coordinating deliveries and collections with drivers
Liaising with the workshop to ensure equipment is prepared and ready on time
Managing off-hires, stock transfers and purchase orders
Maximising hire and consumable sales
Maintaining strong fleet availability and utilisation
Building and maintaining positive customer relationships
Providing excellent customer service throughout the hire process
Assisting customers with loading and unloading when required
Ensuring all hire desk administration is accurate and up to date
Supporting the wider team with the smooth day-to-day running of the hire operation

The Ideal Candidate

The successful candidate will have previous experience within the tool or plant hire industry and be confident working in a busy hire desk environment.

Essential Requirements

Previous experience within tool or plant hire
Hire desk experience
Good working knowledge of Syrinx
Strong communication and customer service skills
Good IT skills and excellent attention to detail
Ability to remain organised and work effectively under pressure
Honest, reliable and proactive approach
Full UK manual driving licence
Physically able to occasionally assist with loading and unloading

Why Join the Business?

This is an opportunity to join a growing and ambitious tool and plant hire business where the successful candidate will play an important role in the continued development of the operation.

The role offers:

Salary from £46,080, depending on experience
Full-time, permanent employment
A varied role with genuine responsibility
A friendly and team-focused working environment
The opportunity to work closely with customers, suppliers, drivers and workshop teams
A position where strong performance, reliability and customer service are highly valued