Desk Controller

Salary: GBP
46080 - GBP
46080 per annum

Salary:
From£46,080 + per year
, depending on experience
Hours:6:00am - 5:00pm, Monday to Friday
Saturdays:6:00am - 1:00pm, two Saturdays per month
Job Type:
Full-time, Permanent

A busy and growing tool and plant hire business is seeking an experienced
Hire Desk Controller
to join its team and play a key role in keeping customers, equipment and daily operations running smoothly.

The successful candidate will be responsible for managing the hire desk, handling customer enquiries, coordinating deliveries and collections, and working closely with the workshop and wider team to ensure a reliable and efficient service.

This is an excellent opportunity for an experienced hire desk professional who understands the tool and plant hire industry, enjoys working in a fast‑paced environment and takes pride in delivering a high level of customer service.

The Hire Desk Controller will take ownership of the hire desk and ensure each hire is managed efficiently from initial enquiry through to off‑hire.

Key responsibilities will include:

• Handling hire enquiries and orders by
  phone, email, Whats App and face to face
• Preparing hire contracts and associated paperwork
• Coordinating deliveries and collections with drivers
• Liaising with the workshop to ensure equipment is prepared and ready on time
• Managing
  off‑hires, stock transfers and purchase orders
• Maximising hire and consumable sales
• Maintaining strong fleet availability and utilisation
• Building and maintaining positive customer relationships
• Providing excellent customer service throughout the hire process
• Assisting customers with loading and unloading when required
• Ensuring all hire desk administration is accurate and up to date
• Supporting the wider team with the smooth day-to-day running of the hire operation

The successful candidate will have previous experience within the tool or plant hire industry and be confident working in a busy hire desk environment.

• Previous experience within
  tool or plant hire
• Good working knowledge of
  Syrinx
• Strong communication and customer service skills
• Good IT skills and excellent attention to detail
• Ability to remain organised and work effectively under pressure
• Honest, reliable and proactive approach
• Full
  UK manual driving licence
• Physically able to occasionally assist with loading and unloading

This is an opportunity to join a growing and ambitious tool and plant hire business where the successful candidate will play an important role in the continued development of the operation.

The role offers:

• Salary from £46,080
  , depending on experience
• A varied role with genuine responsibility
• A friendly and team-focused working environment
• The opportunity to work closely with customers, suppliers, drivers and workshop teams
• A position where strong performance, reliability and customer service are highly valuedINDKD