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Duty Customer Experience Manager
Job in
Acton, Ealing, Greater London, UB18, England, UK
Listed on 2026-10-03
Listing for:
The Go-Ahead Group
Full Time
position Listed on 2026-10-03
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Management
Job Description & How to Apply Below
At GTS, we're redefining the customer experience on the Elizabeth line. We're looking for a dynamic Duty Customer Experience Manager to cover a 6 month fixed term contract to lead frontline teams, support passengers across their entire journey, and uphold the highest operational and safety standards.
You'll be the visible face of the station—motivating teams, resolving service disruptions, and continuously improving service delivery.
In this role you'll:
- Set high service standards and lead by example
- Handle disruption and ensure clear, timely communication
- Monitor station safety, cleanliness, and presentation
- Support performance targets and revenue protection
- Work with stakeholders and partners to enhance service
What we're Looking For:
- Strong people skills and a proactive mindset
- Solid operational understanding
- Previous experience in customer-facing roles
- Desire to coach, assess and develop teams
- Flexibility to work rotating shifts
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