Customer Service Administrator

Location: Hanwell

As Customer Service Administrator you will be joining a highly successful logistics business located in Banbury. Based onsite the role is full time and permanent. With a salary of up to circa £27800 (£1000 annual bonus) you'll be working as part of a supportive and friendly team. The role is telephone and email-based handling enquiries, booking in deliveries, managing key accounts providing first class customer service.

Key Accountabilities for the Customer Service Administrator:

Booking in deliveries, working with the transport team
Answering queries for customers and key accounts, solving any issues
Taking calls from customers and field based team
Responding to emails
Tracking all deliveries ensuring all paperwork and saved
Processing all orders accurately
Managing portfolio of accounts
Other general administration

Key Skills Required for the Customer Service Administrator:

Confident customer service skills

Experience of working in a fast paced environment
Methodical approach used to managing a busy workload
Administration experience within an office environment
Solid IT skills including MS Office
Excellent communications skills
Organised approach to work, able to work on multiple tasks at the same time
High levels of accuracy and attention to detail
Adaptable in a changing environment What's in it for you?

Salary of up to circa £27800
Annual bonus of up to £1000
00 am to 5.00 pm Mon - Fri
Large, modern open plan office
Supportive team
Full training
Development and progression opportunities, the company is growing