Pacakage Manager

JOB DESCRIPTION
POST

TITLE:

Package Manager ( Hybrid )

LOCATION:

Ealing, London W5
HOURS OF DUTY:
40 hours a week (inclusive of lunch break)
SALARY:
£33-37k (dependent on experience)
RESPONSIBLE TO:
Service Manager
MAIN CONTACTS:
 
* Clients & family members
 
* The AICS Group staff
 
* Multidisciplinary team including team leaders, therapists, consultants, psychologist, case managers and GPs, social workers.
 
* Rehabilitation support worker
SPECIAL CONDITIONS OF SERVICE:
 
* An enhanced Disclosure and Barring Service check will be undertaken.
 
* Maintain confidentiality in respect of the client.
 
* Able and willing to work flexibly at various locations.

ABOUT THE ROLE:

The AICS Group is looking for a Package Manager to work with our clients who have sustained a brain injury (either through accident, illness, or negligence) and want to get their lives back on track. Successful candidates will have the ability to plan, motivate, use their initiative, be patient, creative and be non-judgmental. You will be supported by our experienced Service Manager.
All successful candidates will be required to complete our bespoke training. Package Managers should have a minimum of 1 years’ experience in health care, ideally working with people with acquired/traumatic brain injury, but this is not essential if you have ample experience or transferrable skills.
MAIN DUTIES:
Client & Package Management

• Complete and update the client’s care plan, risk assessment and rehabilitation support workers guide

• Work closely with the client’s MDT team to complete all client documentation

• Attend client MDT meetings monthly or as scheduled

• Attend and contribute towards emergency strategy meetings

• Highlight, recognise, and report any safeguarding concerns

• Liaise with client and their professional team regarding rehabilitation goals

• Organise and host all staff team meetings on behalf of your client

• Offer daily and ongoing support to all rehabilitation support worker

• Give clients professional advice, support, and guidance where necessary

• Complete full package reviews with client, case manager and/or professionals when required

• Organise/monitor the day-to-day activities of rehabilitation support worker working with clients

• Create and make amendments to MACH (daily reports) forms using the online system

• Monitor Rehabilitation support workers using the MACH Form (daily reports) systems

• Oversee general client development (Rehab Programme)

• Ensure that client files are compliant to The AICS Group & CQC standards

• Complete a quarterly audit on selected client files

• Keep up to date with CQC legislation regarding standards of care for clients

• Recruitment of appropriate staff to match existing clients’ requirements

• Send speculative ‘Profile Cards’ to clients and/or clients’ case manager

• Keep in communication with your clients regarding changes to any company procedures

• Arrange and host team meetings on the clients’ behalf

• Complete documents for client files in line with CQC standards

• Visit clients quarterly or when necessary

• Complete client home spot check on clients (including clients from other packages)

• Record and monitor any client complaints
Rehabilitation support workers Management

• Assist with the introduction of new rehabilitation support workers to clients & the organisation

• Identify any training needs for rehabilitation support workers (e.g., challenging behaviour, conflict management, professional boundaries)

• Communicate and work with the compliancy team to ensure staff files meet CQC standards (e.g., drivers, medication administration)

• Complete and amend any potential candidate profile cards when required

• Complete quarterly supervisions with all rehabilitation support worker

• Monitor rehabilitation support workers performance according to the organisation’s disciplinary policy

• Support all rehabilitation support workers with personal and professional development plans

• Provide as much information as possible to rehabilitation support workers on any potential clients

• Organise client and rehabilitation support workers meet and greets / interviews

• Check and update the Staff Plan system with rehabilitation support…