Tenancy Sustainment Officer

Do you have a strong understanding of welfare benefits and a passion for helping people sustain their tenancies?

Join us as a Tenancy Sustainment Officer and play a key role in supporting customers to maintain their tenancies through practical advice, welfare benefits support and effective case management.

This is a varied and rewarding role where you'll manage your own caseload and work directly with customers to help them overcome financial and tenancy-related challenges.

You'll provide advice on welfare benefits, budgeting and money management, carry out affordability assessments and work with local authorities, charities and other partner organisations to help prevent homelessness and support long-term tenancy sustainment.

We're looking for someone who is proactive, organised and able to work independently while building strong relationships with customers from a wide range of backgrounds.

A good understanding of the welfare benefits system is essential, along with the confidence to manage competing priorities and make sound decisions in a customer-focused environment.

This role requires regular travel across areas including Westminster, Hillingdon and Kensington and Chelsea, with additional travel as required. A full UK driving licence and access to a vehicle are essential.

A Standard DBS check is required for this role.

Please refer to the attached Role Profile for full responsibilities and deliverables.

More About You

Good knowledge of the DWP and wider welfare benefits system
Experience providing money advice, budgeting support or tenancy-related advice
Ability to manage your own caseload and prioritise effectively
Excellent verbal and written communication skills, with the ability to adapt your approach to different customers
Strong interpersonal skills and confidence working with people from a wide range of backgrounds and age groups
Ability to use your initiative and make sound decisions independently
Experience working with external agencies and partner organisations would be advantageous
Good organisational skills and confidence maintaining accurate case records
GCSEs (or equivalent) in Maths and English (Grades A*–C)
A full UK driving licence and access to a vehicle

Choosing us is easy
As an employee of A2

Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

We offer a wide range of staff benefits. For this role, these include:

25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
Up to 8% contributory pension
Flexible working
All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family

Inclusion at A2

Dominion
We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds.

Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the essential criteria.

Reasonable adjustments are available throughout the process just contact our Resourcing Team at

We know some people may hesitate to apply unless they meet every requirement. If that’s you, we’d still encourage you to apply or get in touch with us to talk it through.

At A2

Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.

This vacancy is being managed by Kate Jacobs.

We reserve the right to close early upon appointment of the right candidate