Operations Manager

Operations Manager (Warehouse):
Acton, London

Dirac Trading Group is building the next $100bn company for clearance stock: unsold, end-of-line, returned and slightly damaged goods sitting in brand and retailer warehouses. We find the right buyer for every item so less of it goes to waste.

We raised a VC round in April and have grown from ~£0 to £300k+ monthly revenue in September.

Scale our warehouse from ~2,000 units a day to 10,000+. You'll design and own quality control, check-in, pick-and-pack flow, staffing and training, and work with our tech team to build the internal systems the warehouse runs on.

Volumes are lumpy: a supplier can decide this is the week they clear three years of backlog. The job is to turn that stock into dispatched orders quickly, so the warehouse never overfills and cash flows back into the business.

This role has been covered by other members of our team, and has grown into a full job, and you'll own it.

• Throughput and capacity: plan for inbound shipments (ETAs, processing speeds, space), and flex full-time, zero-hour and agency labour to match demand.
• Quality: supplier checklists, grading and QC standards, and audit procedures.
• People: rotas, training, and hiring warehouse staff.
• Metrics: build the warehouse KPI framework (pick and pack rates, accuracy, space use).
• Systems: work with our engineers from day one on our WMS and processes
• Customers: solve fulfilment, QC and shipment queries yourself.

• You've run a warehouse, fulfilment, 3PL or e-commerce operation, and owned its throughput, accuracy and team.
• You're comfortable on the floor
• You're proactive when things go wrong, e.g. from organising overtime shifts to dealing with defect product
• Enjoy using AI tooling like claude code, codex
• You have the right to work in the UK and can get to Acton (W3) every day.