HST Service Specialist

HST Service Specialist – Full Time – Easley, SC, United States

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.

We are looking for a HST Service Specialist to join our  team in the United States.

• Assist our customer base including our reps, distributors and authorized service centers with their service and technical needs
• Lead initial field troubleshooting and expedite technical and engineering support as needed
• Ensure customer satisfaction and loyalty by consulting with, assisting and resolving requests, inquiries and complaints, both verbally and in writing
• Handle inbound calls effectively and efficiently through the use of proactive customer service and have the knowledge and ability to handle general inquiry calls, as well as technical calls
• Exhibit strong interpersonal skills, be positive, pleasant, respectful and customer‑focused
• Create a satisfying experience for the customer by using professional customer service techniques, personalizing and focusing on adding value
• Resolve questions/concerns efficiently and effectively
• Initiate return authorizations and create customer file
• Makes warranty determinations based on evaluations performed by in‑house and outsourced authorized service center evaluation reports
• Log reports back to manufacturing units for back‑charging warranty claims
• Expedite service and warranty orders through the system until completion
• Follow quality procedures according to ISO 9001

• College degree preferred or equal job experience
• 5 years customer service experience
• Strong computer skills including but not limited to Windows XP / Microsoft Office / use of Web
• Superior organizational skills
• Able to multi‑task, keep to schedules and deadlines
• Ability to work independently and be team focused
• Mechanical background in rotating equipment a plus

• Competitive Paid Time Off (3 weeks to start)
• 12 company paid holidays per year
• Annual Bonus Program
• Full medical, dental, and vision benefits
• Company‑paid short‑term and long‑term disability, company‑paid life insurance
• 6% 401(k) or Roth company match with immediate vesting
• Company‑paid retirement security contributions following 1 year of employment
• Tuition reimbursement/educational assistance

Reach out to Kerry Wilt at  or Hiring Manager – John Burt. Our team is looking forward hearing from you!

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.

We are proud to be recognized as a Top Employer 2025 in Brazil, China, Finland, Germany, Ireland, Switzerland, South Africa, the UK and the USA.

Mid‑Senior level

Full‑time

Other

Machinery Manufacturing