Customer Service Representative

WILBERT INC is part of the global industrial organization Marmon Holdings—backed by Berkshire Hathaway—where the mission is to make a positive impact on the world. We provide diverse learning and working opportunities and foster a culture that empowers everyone to be their best.

• Schedule orders, including resolving purchase order discrepancies and communicating changes.
• Implement changes to sales orders.
• Review engineering change notices (ECNs) on orders in process and notify customer.
• Review product returns for quality assurance, communicate with customer and create replacement order if necessary.
• Communicate with the customer during the placement and acceptance of the order.
• Train new Customer Service Representatives.

• Associate degree or equivalent from a two‑year college or technical school; or 2‑3 years of Customer Service experience with a Tier‑1 Automotive supplier, or an equivalent combination of education and experience.
• All required Wilbert
  
  U Courses based on job title.

• Strong written communication skills, including the ability to write routine reports and correspondence.
• Strong verbal communication skills, including speaking before groups of customers or employees.
• Strong phone contact handling skills and active listening skills.
• Proven customer support experience and the ability to remain professional and courteous with customers at all times.
• Above-average proficiency in office systems software—word processing, spreadsheets, database.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and volume using basic algebra and geometry.
• Proficient data mining capabilities.
• Ability to read and interpret documents and instructions furnished in written, oral, diagram or schedule format.
• Strong problem‑solving skills, including the ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to work independently or within a group setting.

• The above job description is a broadly‑based description and is not intended to contain all specifics of a particular job. This description is not a contract for employment. It does not include all aspects of the position such as potential duties assigned by supervisors with the requirement for flexibility in helping others for the company’s overall benefit.

IQMS and EDI experience is a plus.

Following receipt of a conditional offer of employment, candidates will be required to complete additional job‑related screening processes as permitted or required by applicable law.

We are an equal‑opportunity employer, and all applicants will be considered for employment without regard to membership in any protected class. If you require reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , and be sure to include the title and location of the position for which you are applying.