Teller, Finance & Banking

Description

Starting Salary: $19 / hour and up.

You will greet customers in our lobbies and demonstrate how to use our mobile app and ATMs for simple transactions. You’ll create amazing experiences for our customers, looking for opportunities to help them achieve their financial goals by providing personalized advice and solutions that meet their needs, and connecting them to our Bankers for the next step. You will educate customers on Citizens products and benefits, effectively responding to questions and concerns.

All financial policies and procedures, including proper cash handling and compliance with state and local laws, will be followed.

• Meaningful work & relationships – Help customers with important financial decisions that impact their lives, such as building a business, buying a house, paying for school, or achieving long‑term financial goals. Colleagues and leadership listen to your ideas and feedback.
• Commitment to community – Give back with 4 hours of paid volunteer time annually, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually.
• Career opportunities, reward, and upskilling – See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning, and development resources.
• Exceptional benefits – Receive comprehensive health care coverage, including medical, dental and vision plans, a 401(k) with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.

• High School degree or GED
• Minimum of 6 months experience processing transactions (cash and/or digital payments)
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
• Strong listening and communication skills
• Ability to effectively ask questions and identify needs to enhance and develop a long‑term customer relationship
• Ability to problem‑solve and provide solutions to customer issues
• Customer‑centric to deliver exceptional service
• Comfortable with using digital technology to support the delivery of business goals
• Ability to work branch hours, which can include weekends and evenings
• Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link. Prepare by setting aside 30‑45 minutes for the self‑guided assessment that includes games and questions. Find a quiet place to record and be camera‑ready with a smartphone, tablet, or desktop computer that has camera and microphone. Answer questions to share your skills and experience and bring your personality to the interview.
  
  This step accelerates the interview process, moving qualified candidates to hiring manager interview fast.

• 1 year of experience processing transactions (cash and/or digital payments)
• Motivates others, like teammates, business partners, and specialists, through collaboration
• Process‑oriented, energetic, detail‑oriented and able to multitask effectively

• Hours per Week: 40
• Work Schedule:
  
  Varies with branch needs and may include weekends and evenings
• Pay Transparency:
  The salary range for this position is $22.09 - $24.65 per hour. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
• We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time‑away policy of every local and state jurisdiction in the United States.

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender…