Customer Service Call Center Representative

People Share is hiring a Seasonal Customer Service Representative to support a top museum's retail and e-commerce operations in a fast-paced customer service environment! If you enjoy helping customers, resolving issues, and delivering exceptional service, this is a great opportunity to join a dynamic team representing a world-renowned brand.

Monday
- Friday 9am-5pm (Fully on site in Matawan NJ)

$20-$21/hr

Two Classes : 11/2 OR 11/9

• Must be available to work mandatory Black Friday shifts.
• Must be available to work Saturday, December 5th from 9:00 AM - 1:00 PM (overtime opportunity).
• Due to the busy holiday season, no planned time off can be taken from the start of training through the end of the year.
• Reliable attendance is essential throughout the assignment.

• Assist customers with product, order, and account inquiries via phone, email, and other communication channels.
• Provide order status updates, order modifications, purchase history, and account information.
• Resolve customer concerns, complaints, and product-related questions in a professional and timely manner.
• Process refunds, exchanges, replacements, and promotional coupon transactions.
• Build strong customer relationships through exceptional service and effective communication.
• Stay informed on product inventory, promotions, exhibitions, and events.
• Ensure all customer transactions are accurately completed and documented.
• Collaborate with team members to maintain a positive customer experience.

• 1-2 years of customer service, call center, retail, or related experience.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to multitask and work effectively in a fast-paced environment.
• Proficiency with Email, Google Docs, and Microsoft Excel.
• Experience with Shopify, Zendesk, Teamwork, or other order management systems is a plus.
• Strong organizational skills and attention to detail.
• Professional demeanor and customer-focused attitude.

• Customer-focused and solution-oriented
• Strong communicator with excellent interpersonal skills
• Able to remain calm and professional under pressure
• Detail-oriented and organized
• Dependable with excellent attendance and punctuality
• Works well independently and as part of a team

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