IT Support Technician

Job Summary

As a IT Support Technician at Aculabs, you will play a key role in providing day-to-day technical support for computer systems, peripherals, and basic network connectivity within a laboratory and office environment. This is an entry-level, hands-on support role focused on user assistance, equipment setup, troubleshooting, and routine maintenance.

Aculabs, an industry leader servicing long-term care homes across the Mid-Atlantic, is currently seeking an entry-level IT Support Technician. Family-owned and operated since 1972, Aculabs takes pride in delivering high-quality diagnostic services with a commitment to excellence. Ideal candidates are self-motivated professionals eager to learn and grow alongside an experienced team.

• Competitive pay
• Paid Time Off
• Opportunity for growth and advancement
• Health insurance and retirement benefits

• Responds to employee requests for assistance
• Troubleshoot hardware, software, and basic connectivity issues and provide timely resolutions
• Assist with user account setup, password resets, and access issues
• Assist with routine system checks and maintenance tasks
• Install and maintain approved software applications and updates
• Support the configuration and validation of data bridges between the CRM and the Laboratory Information System (LIS)
• Work alongside the CRM Administrator to assist with new client setup within the CRM system
• Support laboratory operations by ensuring IT systems and equipment remain functional and reliable
• Assist with employee onboarding and offboarding from a technical support and systems-access perspective
• Follow established IT policies, procedures, and security standards

• Entry-level position; prior IT experience preferred but not required
• 0–2 years of relevant experience or technical training is a plus
• Ability to work independently
• Strong troubleshooting and problem-solving skills
• Clear, professional communication skills
• Organized, dependable, and able to manage multiple tasks
• Working knowledge of:
  • Windows operating systems
  • Microsoft Office (Word, Excel, PowerPoint)
  • Google Workspace (Gmail, Docs, Sheets, Drive)
• Ability to learn CRM and LIS platforms used in a clinical laboratory setting
• Self-motivated with a willingness to learn and grow

Aculabs is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.