General Manager in Training - East Brunswick

General Manager in Training - East Brunswick

Location:

Hand & Stone Massage and Facial Spa, 589 NJ-18, East Brunswick, NJ 08816

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Compensation Package: Competitive hourly base rate of $17.00 - $21.00 per hour, uncapped commissions, and a lucrative bonus structure. GMITs earn an average annual compensation up to $45,000, depending on performance.

Role Overview: We are searching for a dynamic Spa Leader with 1–3 years of leadership experience, a self‑starter, and who excels in driving sales while fostering a positive team environment. As a General Manager in Training (GMIT), you will focus on front desk operations, client experience, and sales performance. This role prepares you for future management opportunities with a clear pathway to leading your own location.

As a General Manager in Training, you will

• Successfully achieve all performance‑based goals set by spa leadership and the company on a consistent basis, including membership conversion, booking efficiency, call conversion, and gift card sales.
• Lead the front desk team to exceed all sales and performance goals.
• Provide an exceptional experience to all guests and members, measured by our Service Level Standard scores.
• Oversee and manage daily front‑desk operations.
• Assist the General Manager in managing the day‑to‑day business.
• Train, monitor, and coach teams, including in‑the‑moment coaching.
• Assist in recruiting, onboarding, and training all new hires at the front desk.
• Maintain detailed knowledge of our service menu and educate clients on benefits of specific services and enhancements.
• Passionately promote sales, promotions, and events.
• Uphold spa cleanliness standards.
• Perform administrative functions with the General Manager, such as sales reporting, register operations, and cash handling.

Role Requirements

• Passion for people and delivering excellent service.
• Flexibility to work nights, weekends, and some holidays.
• Occasional travel for training, conferences, or business activities.
• Excellent verbal and written communication skills.
• Fast learner with a positive attitude.
• Computer proficiency including MS Office and Google Docs/Sheets; knowledge of Zenoti or similar appointment systems is a plus.
• Strong team player able to work independently.
• Exceptional organizational skills with attention to detail and multitasking.
• Critical thinking skills, including customer conflict resolution.

We can’t wait to meet you!

About the Company

FGG Spa, LLC is a growth‑focused franchisee of Hand & Stone Massage and Facial Spa, currently operating 60 locations across 8 states. Our culture is to PUT PEOPLE FIRST! Enjoy a nurturing work environment where your growth and well‑being are top priorities. Your journey with us goes beyond onboarding—enhance your spa industry career through regular sales coaching and training, and opportunities to grow into a successful spa leader.

At Hand & Stone, Opportunity Knocks. Over 500 locations open across the U.S. We have opportunities for Massage Therapists, Estheticians, Spa Managers, and Spa Associates at all stages of their careers. Full‑time, part‑time—flexible schedules available.

Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know that happy employees lead to happy clients. Become part of the team and you’ll see that for yourself.

I acknowledge that I am applying for employment with an independently owned and operated Hand & Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day‑to‑day activities, and terms or conditions of employment.

Hand & Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand & Stone franchisee.