Store Protection Specialist

Store Protection Specialist

Join to apply for the Store Protection Specialist role at Ross Stores, Inc.

Our values start with our people. Join a team that values you and experiences constant growth, teamwork, and diversity.

• Success:
  Our winning team pursues excellence while learning and evolving.
• Career growth:
  We develop industry leading talent because Ross grows when our people grow.
• Teamwork:
  We work together to solve hard problems and find the right solution.
• Diversity, Equality & Inclusion:
  We celebrate backgrounds, identities, and ideas, strengthening our community.

The position provides a visible presence at store entrances and exits, mitigating theft and fraud while maintaining a safe and secure environment for associates and customers. The Specialist greets all customers in a prominent, courteous, and friendly manner to deter theft by demonstrating a “command” presence in company‑issued vest/required black attire and monitoring the Code 50 package inspection policy. Walks the sales floor to identify and address potential theft indicators, as directed by Store Leadership.

Partners with Store Leadership to ensure compliance with Loss Prevention directives and minimize operational shortages. Must embrace company values and protect the Ross treasure.

• Understands that safety is the number one priority, practices safe behaviors, and assists Store Leadership in maintaining a safe and secure environment for both associates and customers.
• Provides visible “command” presence, including prominent greetings with eye contact, at store entrances/exits and on the sales floor in company‑issued vest/required black attire.
• Removes clutter and ensures safe, clear egress to emergency exits.

• Provides great customer service by prominently greeting customers, making eye contact, smiling, and answering questions in a friendly and courteous manner.
• Treats all customers and associates with respect.
• Demonstrates courtesy, friendliness, and professionalism at all times and recognizes associates using company recognition programs.
• Regular involvement with internal and external partners, including conference calls, scheduled district meetings, educating associates, and providing recognition.
• Other duties as assigned to support Loss Prevention initiatives.

• Represents and supports the company brand at all times.
• Maintains a professional appearance in accordance with the company dress code.

• Monitors entrances/exits and sales floor for potential theft by identifying suspicious behavior.
• Gathers theft indicators and uses internal or external intelligence to impact shortage trends, effectively communicating to Store Leadership and Loss Prevention Leadership.
• Adheres to company policy for external theft response.
• Executes all company best practices and maximizes productivity by minimizing steps and touches while working.

• Increases store awareness on effective processes to minimize operational shortage. Trains and educates associates on shortage reduction initiatives.
• Observes and validates proper checkout procedures for customers and associates.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

• High school education or equivalent required; AA degree preferred.
• One year retail supervisor experience or similar training preferred.
• One year loss prevention/security training preferred.
• Active security guard license preferred.
• Ability to work effectively in a fast‑paced environment.
• Strong communication skills.
• Demonstrated ability to build and maintain relationships with the store team.
• Excellent customer service skills.
• Proven ability to resolve conflict effectively.
• Must comply with all applicable federal and state laws, including background screening, physical examination, fingerprinting, and drug/a drug testing.

• Consistent timeliness and regular attendance.
• Ability…