IT Support Engineer

Job Description

Join our Team as an IT Support Engineer!

We’re seeking a passionate and dedicated IT Support Engineer who brings energy and expertise to the table. In this role, you’ll support all computer‑related functions while collaborating with a dynamic and diverse team to achieve shared goals. We value innovative and creative ideas—yes, even during meetings (where snacks are always welcome). If you enjoy tackling challenges with positivity and a bit of humor, you’ll feel right at home here.

• Provide excellent customer service through interactions with customers via telephone, email, etc. and provide technical support and problem‑solving ability on a variety of technical and non‑technical issues.
• Provide higher‑level assistance with infrastructure and desktop support issues and support other staff in problem resolutions.
• Perform maintenance tasks and configuration with desktop management software tools, including software updates and patches, remote control tools, application inventory and management, inventory reporting, imaging computers, and IT asset management in case failure events, notires user and fixes the problem or escalates to senior members.
• Administer the set‑up of new profiles, create and update access permissions, and maintain user accounts for enterprise systems and applications.
• Document the design, operation, and troubleshooting of technology platforms and procedures, including preparations of ISO/JSOX documentation as needed.
• Networking including hardware and software setups, OSI model, etc.
• Active Directory functions such as group creation and modification, user creation, and modification and various permission‑related items.
• Collaborate with cross‑functional teams.

• Bachelor’s Degree in Computer Science, Computer Engineering, or similar degree or equivalent work experience in an IT related environment.
• 3 or more years of related IT experience.
• Experience with server configuration and server OS support.
• Ability to work on the manufacturing floor to support customer needs.

• Ability to demonstrate well‑developed and proven organizational, problem‑solving, analytical, and time‑management skills.
• Ability to demonstrate project management, data analysis, customer services, and support skills.
• Proven ability to communicate effectively both verbally and in writing.
• ITIL Foundations Certification or ITSM/ITIL experience.

• This is an in‑person role located at our East Chicago, Indiana office—ideal for those who thrive in a hands‑on, team‑oriented environment.

Salary – $83,000 – $130,000 per year. Compensation depends on the selected candidate’s education and experience.

Relocation: This role may be eligible for relocation assistance.

• Competitive Salary
• Generous Paid Time Off and 13 Paid Holidays
• Affordable Medical plans and no‑cost Dental & Vision options
• 100% 401(k) match up to 6%
• Company‑Paid Life Insurance, Short‑Term Disability, and Long‑Term Disability
• Tuition Assistance Program
• Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
• Recognition and Kaizen (continuous improvement) Reward Programs
• Meaningful opportunities for personal and professional development
• Best in class work culture!