National Account Management Representative

Reports To: Director of National Accounts

FLSA Status: Exempt

Location/Territory: MW Region; IN; MI; IL; WI; IA, MO, MN

Travel: Regional and National Travel Required

The National Account Management Representative is responsible for supporting the acquisition, servicing, retention, and growth of MW Metals Group’s industrial and commercial national accounts. This position combines account management, customer service, business development, and operational coordination to ensure customers receive consistent, responsive, and professional service.

The National Account Management Representative works closely with National Accounts leadership and other internal departments to support existing customer programs, develop new business opportunities, coordinate third-party recycling programs, and maintain strong relationships with customers and service partners.

This position requires regular regional and national travel, with primary account responsibilities throughout the MW region;
Indiana, Michigan, Illinois, Wisconsin, Missouri, Minnesota, and Iowa.

• Professionally represent MW Metals Group when interacting with customers, prospective customers, vendors, and third-party service providers.
• Develop and maintain strong working relationships with assigned national accounts.
• Provide a high level of customer service and responsiveness to customer needs.
• Visit assigned customer locations on a regular basis to maintain relationships, review program performance, and identify opportunities or concerns.
• Maintain detailed and accurate records of customer visits, discussions, action items, and follow-up activities.
• Support the acquisition and development of new industrial and commercial accounts.
• Identify opportunities to expand existing customer relationships, including additional facilities, material streams, and service needs.
• Facilitate and oversee third-party recycling programs and assist with the coordination of logistics when vendor or service-provider changes occur.
• Work collaboratively with National Accounts leadership and logistics personnel to ensure customers and third-party vendors follow established program procedures.
• Ensure appropriate shipping practices and documentation are being utilized for movements of recycled materials.
• Regularly follow up with third-party vendors to ensure material movements, weights, documentation, and other required information are reported timely and in accordance with established agreements.
• Assist in resolving customer, vendor, transportation, or service-related concerns and communicate issues to appropriate internal stakeholders.
• Coordinate with Operations, Transportation, Accounting, Administration, Safety, and other departments as necessary to support customer programs.
• Maintain awareness of customer operations, material streams, service requirements, and changes that may impact the account.
• Participate in regularly scheduled meetings with National Accounts leadership and other company management.
• Take a proactive approach to scheduling customer visits, internal meetings, follow-up activities, and other account-management responsibilities.
• Coordinate, participate in, and when appropriate lead meetings at customer locations.
• Maintain working knowledge of recycled metals, metal processing, market conditions, and MW Metals Group’s capabilities and services.
• Travel throughout the assigned territory and nationally as necessary to support existing accounts, prospective customers, and company initiatives.
• Perform other duties and responsibilities as assigned by management.

• Strong customer service and relationship-management skills.
• Excellent verbal and written communication skills.
• Ability to communicate…