Licensed Funeral Director

Our client, a premier funeral home with a longstanding reputation for excellence in the Cleveland area, is seeking an experienced Funeral Director to join their leadership team. This established location is known for its exceptional service to families during their most difficult times.

As part of North America's largest funeral, cemetery, and cremation services provider, this role offers the stability and resources of a well-established organization combined with the meaningful work of serving families with compassion, professionalism, and cultural sensitivity. The ideal candidate will bring both funeral directing expertise and operational leadership capabilities to maintain the high standards this location is known for.

This is a permanent, onsite position.

Funeral Services & Family Care:

• Arrange and conduct funeral and memorial ceremonies in accordance with customs and traditions with professionalism and compassion
• Facilitate arrangement conferences with families, negotiate funeral contracts, and present available services, merchandise, and benefits including veterans' recognition
• Preside as Master of Ceremonies for visitations, funeral services, and graveside ceremonies
• Coordinate all aspects of services including removals, transfers, preparation, and logistics
• Handle pre-need arrangements and provide aftercare to families
• Ensure families receive exceptional, personalized service that exceeds expectations

Operational Management:

• Manage day-to-day operations including scheduling, staffing, and resource allocation to ensure seamless service delivery
• Ensure compliance with all professional, municipal, state, and federal licensing regulations
• Complete and accurately prepare all required documentation, contracts, legal documents, and reports
• Monitor facility, grounds, vehicles, and equipment maintenance ensuring professional appearance and proper working order
• Manage inventory of caskets, funeral supplies, and merchandise
• Identify and implement process improvements to enhance efficiency and service quality

Financial & Business Management:

• Support business planning and achievement of financial goals
• Monitor operational expenses, approve expenditures, and control costs effectively
• Support initiatives to encourage profitable case volume growth

Leadership & Staff Coordination:

• Guide and direct funeral home staff to ensure cohesive, high-quality service delivery
• Communicate expectations clearly and maintain service excellence standards
• Foster a sense of ownership and pride among team members
• Provide oversight, coaching, and support for staff development

Community Engagement:

• Build and maintain strong relationships within the community and local religious organizations
• Participate in community, civic, and religious organizations to strengthen the funeral home's presence
• Represent the funeral home with professionalism and cultural sensitivity

Compliance & Safety:

• Ensure adherence to all licensing regulations, company policies, and industry best practices
• Promote and maintain a safe, healthy work environment

Licensing &

Education:

• Active Funeral Director license in the state of Ohio (must meet all Ohio licensing requirements as prescribed by the state board)
• High school diploma or equivalent required
• Technical diploma in Funeral Services or Mortuary Science
• Bachelor's degree in Mortuary Science or related field as required by state law preferred
• Valid driver's license

Experience:

• Completed internship for Funeral Director
• Minimum 1-2 years of funeral service industry experience
• Demonstrated progression of responsibilities throughout career
• Proven track record of providing exceptional service to families
• Experience managing daily operations in a funeral home environment

• Extensive experience with Jewish funeral customs and traditions highly preferred - deep familiarity with Jewish funeral rites, burial practices, religious requirements, and cultural sensitivities
• Licensed Embalmer certification (dual Funeral Director/Embalmer license)
• Prior experience managing people and leading a funeral home team
• Knowledge of HMIS, Info Port, and CarePoint systems
• Experience…