Director - Catering

Director – Catering

Company:
Pyramid Global Hospitality

Location:

East Cleveland, OH (Cleveland Marriott East)

Director

Full‑time

Lead and manage the Catering department, overseeing all banquet, catering, and event functions with a focus on customer satisfaction, profitability and operational excellence.

• Train, supervise and monitor the performance of catering staff in menu preparation, file management, and service execution.
• Organize and conduct staff meetings to coordinate successful functions.
• Tour and inspect banquet and meeting spaces daily, reporting necessary repairs.
• Schedule and assign detailed duties to all employees for the efficient operation of the department.
• Solicit new accounts and review previous banquets to generate business.
• Oversee service of group functions once they are in house.
• Write banquet menus, memos, and send out event orders; revise guarantee sheets and event sheets.
• Formulate and revise annual and monthly forecasts.
• Negotiate, prepare and write contracts, enter information into the diary book.
• Interact with clients to determine needs, direct staff accordingly and respond to telephone and walk‑in inquiries.

• Maintain regular attendance in accordance with hotel standards; irregular attendance may result in disciplinary action.
• Work varying schedules reflecting the cyclical nature of the hospitality industry.
• Fully comply with Pyramid Hotels Group rules and regulations for safe and efficient operations.

• Maintain vacation schedule for proper staffing.
• Attend menu, staff, and hotel meetings.
• Perform duties of Manager On Duty Program as scheduled.
• Participate in the sales/catering department reader board program.
• Assist with V.I.P. parties and social events as requested.

• Education:
  
  Any combination of education, training or experience that provides the required knowledge, skills and abilities; college education preferred.
• Experience:
  
  Two years combined prior Catering and supervisory experience preferred; minimum of one year supervisory experience or 3–5 years comparable hospitality or related experience.
• Knowledge/
  
  Skills:
  
  Knowledge of food and beverage products; preparation and presentation of foods and beverages; ability to prepare signage for catering functions; ability to lift/carry up to 50 lbs.; effective communication in English; ability to create special themes and menus; ability to handle high‑pressure customer service situations; ability to perform Manager On Duty duties.
• Licenses/Certifications:
  
  Ability to obtain any government‑required licenses or certificates.
• Other:
  Additional language ability preferred; maintain a neat, clean and well‑groomed appearance.

• Salary: $75,000–$85,000.
• Generous bonus program and excellent benefits including health insurance, retirement plans and paid time off.
• Additional perks: on‑site wellness programs, local discounts, employee rates on hotel stays.

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location.