Store Manager in Training; MIT

Insomnia Cookies is actively hiring for a full‑time hourly Store Manager in Training (MIT) at our Cleveland, OH (East) store. We are seeking hospitality‑focused individuals looking to join an industry‑leading, rapidly growing, nationally recognized company.

• Market competitive hourly compensation
• Eligibility for end‑of‑period store bonus
• Excellent comprehensive benefits starting 1 st day of the month after 60 days of employment
• $25.00 monthly cellphone stipend
• Pet insurance for your furry loved ones
• 10 days of paid vacation plus 2 paid Insomnia Personal Days of Wellness
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotions opportunities
• Fun, exciting team environment
• FREE cookies with every shift!

• Perform as Manager‑on‑Duty during scheduled shifts when Store Ops Manager (GM) is not present
• Supervise, train, and coach 2–5 team members engaged in both cookie sales and deliveries
• Lead new hourly staff onboarding and initial training
• Conduct initial interviews for potential new hires (Cookie Crew, Shift Leaders, and Delivery Drivers) in the manager’s absence
• Support Store Ops Manager with ordering, inventory control, and scheduling
• Hold staff accountable to Insomnia Cookies’ standards (baking, uniform, company policies, etc.)
• Ensure all team members upsell and provide excellent customer service

• At least 1 year of experience in a supervisory role within a restaurant or retail store
• Prior experience conducting in‑person interviews of hourly support staff
• Prior POS systems experience
• Proficient with MS Office, Word, and our Applicant Tracking System
• Ability to work a 4–5 day week and 1–2 mid‑to‑late shifts on Thursdays‑Sunday
• Must be 18 years of age or older and have legal eligibility for employment in the United States

Insomnia Cookies was founded in a college dorm room by then‑student, Seth Berkowitz. Today, the brand has grown to over 300 stores globally, delivering freshly baked cookies all day and late into the night. Insomnia’s innovative bakery‑plus‑delivery concept has become a cult brand, and the company continues to "Imagining What’s Possible".