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Information Technology Support Specialist
Job in
East Greenwich, Kent County, Rhode Island, 02818, USA
Listed on 2026-10-11
Listing for:
Bridge Technical Talent
Full Time
position Listed on 2026-10-11
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, HelpDesk/Support
Job Description & How to Apply Below
Seeking a reliable and motivated Level 2 IT Support Specialist to join our Managed Services Provider (MSP) team supporting small to mid-sized businesses across New England, mainly in RI. This role is ideal for someone who enjoys working directly with users, solving a wide range of IT issues, and taking ownership of client environments. You'll primarily focus on end-user support while also handling light networking, security, and system administration tasks when needed.
Primary Responsibilities
- Provide Tier 1–2 support across multiple client environments, working from our RI office and onsite at client locations
- Troubleshoot and resolve Windows, Microsoft 365, and general end-user issues
- Support and manage Microsoft Entra (user provisioning, MFA, conditional access, device joins)
- Assist with workstation setup, onboarding users, and device configuration
- Manage tickets through PSA systems and maintain strong ticket hygiene
- Perform routine system maintenance, updates, and proactive checks
- Support basic networking issues (Wi-Fi, VPN connectivity, DHCP/DNS troubleshooting)
- Assist with firewall and security tools (Forti Gate, endpoint protection, MFA)
- Use RMM tools to monitor systems, respond to alerts, and maintain client health
- Document client environments, resolutions, and standard processes
- Communicate clearly with clients and provide a high-quality support experience
Preferred Qualifications
- 4+ years of IT support experience (MSP experience preferred)
- Strong experience with Microsoft 365 and Microsoft Entra
- Solid troubleshooting skills across Windows OS and end-user environments
- Familiarity with basic networking concepts (IP addressing, Wi-Fi, VPNs)
- Experience with RMM tools, PSA/ticketing systems, and remote support tools
- Exposure to cybersecurity tools (MFA, endpoint protection, backups)
- Comfortable managing multiple priorities and client environments
- Strong communication skills and client-facing professionalism
- Valid driver's license and reliable transportation for client site visits
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